Virgilio Dominguez

Leviton Manufacturing Co. Inc.

04.2007 - Current

Responds to all technical inquiries on Leviton product lines via all media channels including phone, email, Live-chat, and web inquiries
Troubleshoots and resolves installation problems as described by the customer/caller and escalates where necessary to other functions within the organization e.g., marketing, sales, product managers, engineers, quality assurance, etc.
Ensures the timely response to all inquiries of a technical nature; these questions may come from field sales, customer service, distributors, homeowners, contractors, specifiers, architects, etc., regarding product information, specifications, and applications of new and existing products
Supports and completes competitive cross-reference requests when needed
Helps to specify Leviton products, inclusive of answering questions concerning installation or use, according to individual customer needs
Support the company's quality program by vetting customer concerns and entering quality concern tickets as needed
Collaborates with and provides critical feedback to management about Leviton products, training needs and departmental improvements to help improve efficiencies

Summary