Virgilio Soto
Fort Myers,FL
Summary
Dynamic professional with extensive experience at Comcast, excelling in customer support and process improvement. Leveraged analytical thinking and teamwork to enhance service delivery. Proficient in data entry and communication, consistently exceeding performance targets through a goal-oriented mindset and attention to detail.
Overview
14
14
years of professional experience
Work History
Rep 3 Warehouse/Materials (B)
Comcast
Fort Myers, FL
01.2023 - Current
- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
- Utilized Incorta and Oracle Applications Cloud (Fusion) software to track customer interactions and improve service delivery.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
- Trained new staff on best practices for service excellence and operational procedures.
- Collaborated on initiatives to reduce response time for customer support requests, enhancing satisfaction rates.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Rep 3 Warehouse/Materials (A)
Comcast
Fort Myers, FL
09.2022 - 01.2023
- Managed customer inquiries and resolved issues to enhance satisfaction and retention.
- Collaborated with team members to improve service delivery and streamline communication processes.
- Trained new representatives on company policies, procedures, and best practices for customer interaction.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Rep 2 Warehouse/Materials (C)
Comcast
Fort Myers, FL
07.2016 - 09.2022
- Assisted customers with inquiries and product selections, enhancing overall satisfaction.
- Managed order processing and ensured timely delivery of products to clients.
- Streamlined communication between departments, improving workflow efficiency.
- Provided training and mentorship to new representatives on best practices.
- Resolved customer complaints promptly, maintaining high service standards.
Rep 2 Warehouse/Materials (B)
Comcast
Fort Myers, FL
07.2015 - 07.2016
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Collaborated with team members to streamline communication processes and improve service efficiency.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Rep 2 Warehouse/Materials (A)
Comcast
Fort Myers, FL
09.2014 - 07.2015
- Facilitated customer interactions to ensure satisfaction and resolve inquiries efficiently.
- Developed product knowledge to assist customers in making informed purchasing decisions.
- Managed inventory levels to maintain availability of products and streamline sales processes.
Rep 1 Warehouse/Materials
Comcast
Fort Myers, FL
02.2014 - 09.2014
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Rep 1 Warehouse/Materials
Comcast
Fort Myers, FL
01.2012 - 02.2014
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Paterson Catholic Regional High School
Paterson06-1989
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Paperwork processing
- Multitasking Abilities
- Excellent communication
- Teamwork and collaboration
- Attention to detail
- Time management
- Analytical thinking
- Data entry
- Task prioritization
- Process improvement
- Calm under pressure
- Quality assurance
Languages
Spanish
Limited Working
Interests
- Watching Movies and TV Shows
- I like looking at the stars and learning about constellations
- I enjoy helping others and giving back to the community
Timeline
Rep 3 Warehouse/Materials (B)
Comcast
01.2023 - Current
Rep 3 Warehouse/Materials (A)
Comcast
09.2022 - 01.2023
Rep 2 Warehouse/Materials (C)
Comcast
07.2016 - 09.2022
Rep 2 Warehouse/Materials (B)
Comcast
07.2015 - 07.2016
Rep 2 Warehouse/Materials (A)
Comcast
09.2014 - 07.2015
Rep 1 Warehouse/Materials
Comcast
02.2014 - 09.2014
Rep 1 Warehouse/Materials
Comcast
01.2012 - 02.2014
High School Diploma -
Paterson Catholic Regional High School