Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Virginia Aguayo

Lompoc

Summary

Dynamic healthcare professional with extensive experience at Community Health Center, excelling in clinical operations and patient relations. Proven ability to enhance team performance through effective staff training and development. Skilled in health information systems and adept at multitasking, ensuring compliance with HIPAA while fostering a supportive environment for patients and staff alike.

Highly skilled and enthusiastic professional with more than 12 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Health Center Manager

Community Health Center
04.2021 - Current
  • Make monthly schedule for front staff
  • Perform daily encounter tracking for all providers and daily updates of scoreboard for each Provider.
  • Assists in the performance of all Patient care responsibility's including: Appointment scheduling, patient check -in and out, insurance verification, billing questions.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Assisted with medical coding and billing tasks.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Developed close working relationships with front office and back office staff.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Completed bi-weekly payroll for 28 employees.

Lead Receptionist

Community Health Center
05.2014 - 04.2021
  • Used computer program Nextgen and Athena through registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Audited and corrected billing and posting documents for accuracy.
  • Handled account payments and provided information regarding outstanding balances.

Education

High School Diploma -

Santa Ynez High School
Santa Ynez, CA

Skills

  • Clinical operations
  • Patient relations
  • Health information systems
  • Healthcare administration
  • Multitasking
  • Teamwork
  • Excellent communication
  • Electronic medical record software
  • Staff scheduling
  • Inventory and restocking
  • Employee performance evaluations

Certification

  • Certified Certified Medical Assistant -CCMA, Santa Barbara Business College - 05/2007-05/2008

Languages

Spanish
Native or Bilingual

Timeline

Assistant Health Center Manager

Community Health Center
04.2021 - Current

Lead Receptionist

Community Health Center
05.2014 - 04.2021

High School Diploma -

Santa Ynez High School

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