Virginia Aguilar Tapia
Toms River,NJ
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my problem-solving and teamwork skills at Toms River Regional Schools to significantly improve service efficiency. My background in sanitation practices and customer service, honed across diverse roles, consistently boosts operational excellence and guest experience.
Overview
14
14
years of professional experience
Work History
Cafeteria Worker
Toms River Regional Schools
03.2024 - Current
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
Sales Associate
Furniture Forever
02.2017 - 11.2023
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Housekeeper
Cabera House Keeping Llc
08.2011 - 02.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Education
GED -
Passaic High School
170 Pualison Ave05.2022
Skills
- Dishwashing
- Sanitation practices
- Cooking
- Problem-solving
- Cleaning and sanitation
- Kitchen support
- Compliance
- Money handling
- Cleaning and sanitizing
- Food safety
- Verbal and written communication
- Supply replenishment
- Food quality standards
- Food handling safety
- Meal preparation expertise
- Ingredient preparation
- Reliability and punctuality
- Safe food handling
- Cafeteria equipment operations
- Presentation skill
- Food production
- Menu planning proficiency
- Standardized recipes
- Special requirements
- Equipment operation
- Facility maintenance
- Supply maintenance
- Salad bar
- Nutrition
- Cafe inventory
- Restocking and storage procedures
- Allergy sensitivities
- Receiving supplies
- Demand planning
- Time management
- Customer service
- Cash register operation
- Teamwork and collaboration
- Customer relations
- Guest service
- Team leadership
- Attention to detail
- Quality assurance
- Relationship building
- Food running
- Menu memorization
- Timely food delivery
- Flexible schedule
Timeline
Cafeteria Worker
Toms River Regional Schools
03.2024 - Current
Sales Associate
Furniture Forever
02.2017 - 11.2023
Housekeeper
Cabera House Keeping Llc
08.2011 - 02.2017
GED -
Passaic High School
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