Virginia Antunez
Orlando,FL
Summary
Thorough and reliable Housekeeping Manager experienced in providing housekeeping for high-traffic locations. Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Clear communicator when interacting with team and courteous, professional attitude with guests.
Overview
6
6
years of professional experience
Work History
Housekeeping Manager (Head of the Department)
Sheraton Lake Buena Vista
08.2023 - Current
- Implemented an employee recognition program, significantly increasing team morale
- Achieved a 9-point increase in cleanliness scores from the previous year
- Implemented various processes to improve efficiency and effectiveness
- Managed department operations, including budget management, purchases, inventory, and loss control
- Conducted associate reviews, performance management, and monthly linen inventory
- Led initiatives to maintain high-quality standards and compliance with brand requirements.
Housekeeping Manager
JW Marriott-Grande Lakes Orlando
06.2022 - 08.2023
- Achieved +16 points in Associate Engagement Satisfaction scores for 2019
- Increased Quality Assurance scores from 90.3 to 92.3 points in 2019
- Managed over 100 associates daily
- Oversaw budget management, purchases, inventory, and loss control
- Conducted associate reviews, performance management, and monthly linen inventory
- Led the RBA transition project as the lead project manager
- Trained and guided inspectors/coordinators for career advancement
- Maximized department productivity within budget while delivering high-quality standards
- Coordinated room 1010 renovation, ensuring compliance with Marriott standards and leading a deep cleaning team for timely and high-quality room delivery.
Assistant Housekeeping Manager
JW Marriott Bonnet Creek
02.2020 - 06.2021
- Developed LSOP for a new position and trained new associates
- Oversaw productivity, costs, purchasing, inventory, and loss control
- Trained and guided Room Attendants/coordinators for career advancement
- Maximized department productivity within budget while delivering high-quality.
Housekeeping Supervisor
JW Marriott Grande Lakes
04.2018 - 02.2020
- Opened and closed the house, ran reports, and maintained lost & found control
- Established collaborative relationships with employees and facilitated housekeeping weekly activities
- Handled guest complaints and prepared materials for ongoing training.
Skills
- Microsoft Office
- Guest Voice CRM System
- FOSSE
- PMS
- ASGARD
- ATLAS
- GRS
- GXP
- REX
- FIELDGLASS
Awards
- 2021 2nd Quarter Five Diamond nominee
- 2019 2nd and 4th Quarter Five Diamond nominee
Hobbies and Interests
- Listening to Music
- Photography
- Traveling
Languages
Spanish
Full Professional
Timeline
Housekeeping Manager (Head of the Department)
Sheraton Lake Buena Vista
08.2023 - Current
Housekeeping Manager
JW Marriott-Grande Lakes Orlando
06.2022 - 08.2023
Assistant Housekeeping Manager
JW Marriott Bonnet Creek
02.2020 - 06.2021
Housekeeping Supervisor
JW Marriott Grande Lakes
04.2018 - 02.2020
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