Virginia Bair
Asheville
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines, OSHA proticals, and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deli Cook/Starbucks
Ingles
11.2016 - Current
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Safely operated ovens, grills and other kitchen equipment to minimize accidents.
- Set up work stations prior to restaurant opening to improve speed during busy periods.
- Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
- Weighed, measured and mixed ingredients to follow recipes and create dishes.
- Garnished and arranged plated meals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Dining Room Assistant
Biltmore Estate Inn
03.2024 - 09.2024
- Assisted wait staff with timely food delivery and guest requests.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored dining room inventory and replenished as necessary.
Server
Olive Garden
10.2023 - 02.2024
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Restaurant Hostess
Carabbas
08.2022 - 04.2023
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Answered customer questions about hours, seating, and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Subcontractor
Rack and Conveyer Installations
02.2022 - 06.2022
- Followed safety protocols to avoid job site accidents and damage to property.
- Inspected work site following each shift and removed debris to keep area clean.
- Managed and partnered with contractors to monitor performance and meet tight project deadlines.
- Assessed team members' skills and delegated tasks based upon knowledge and expertise.
- Reviewed blueprints and drawings to determine level of assistance required to complete projects.
Server
Monte Alban
08.2021 - 02.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
Barista
Starbucks
04.2019 - 08.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized official and off-menu coffee and tea preparations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
Server
Fatz Cafe
01.2019 - 08.2019
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
Server
Fightingtown Tavern
11.2016 - 09.2017
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Cashier/Food Preparation Worker
McDonald's
09.2015 - 11.2016
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Cleaned utensils, dishes and glasses for customer use.
- Packaged and stored food products appropriately for proper handling and preservation.
- Acquired new skills to support team and further accommodate customer needs.
- Followed recipes and customer requests to prepare meals.
- Worked in fast-paced, ever-changing environment.
Education
Associate of Science - Veterinary Science
Asheville-buncombe Technical College
Asheville03-2026
High School Diploma -
Union County High School
Blairsville, GA05.2017
Skills
- Critical Thinking
- Problem Resolution
- Good Work Ethic
- First Aid/CPR
- Team Building
- PPE Use
- Active Listening
- Supervision & Leadership
- High-Volume Dining
- Food Inspection
- Dish Preparation
- Food Safety Understanding
- Coffee Expertise
- Espresso Machine Operation
- Hospitality and Professionalism
- Customer Service
- Inventory Management
Certification
- 10 Hour OSHA Certified Training - 2022
10 hour OSHA certification
While in construction, to work and build offices in certain warehouses, at least a 10 hour osha course is required.
Timeline
Dining Room Assistant
Biltmore Estate Inn
03.2024 - 09.2024
Server
Olive Garden
10.2023 - 02.2024
Restaurant Hostess
Carabbas
08.2022 - 04.2023
Subcontractor
Rack and Conveyer Installations
02.2022 - 06.2022
Server
Monte Alban
08.2021 - 02.2022
Barista
Starbucks
04.2019 - 08.2021
Server
Fatz Cafe
01.2019 - 08.2019
Deli Cook/Starbucks
Ingles
11.2016 - Current
Server
Fightingtown Tavern
11.2016 - 09.2017
Cashier/Food Preparation Worker
McDonald's
09.2015 - 11.2016
- 10 Hour OSHA Certified Training - 2022
Associate of Science - Veterinary Science
Asheville-buncombe Technical College
High School Diploma -
Union County High School
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