Summary
Overview
Work History
Education
Skills
Military Service
Work Availability
Quote
Timeline
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Virginia Barry

Houston,TX

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivated individual with business acumen and willingness to take on challenging roles.

Overview

12
12
years of professional experience

Work History

Senior Customer Service Success Specialist

Ontellus
Houston, TX
11.2019 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with account maintenance such as resetting passwords and updating contact information.
  • Tracked key performance indicators related to customer service operations using various reporting tools.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Answered incoming customer inquiries regarding product and service information.

Junior Paralegal

Buskop Law Group
Houston, TX
04.2018 - 04.2019
  • Organized client files, including preparing chronologies of events and summarizing medical records.
  • Drafting responses to office action notices from USPTO regarding patent applications or trademarks.
  • Booked travel arrangements for firm attorneys and support staff.
  • Organizing and maintaining files related to intellectual property matters.
  • Maintaining intellectual property docket system to track deadlines.
  • Conducting preliminary trademark searches to assess availability of proposed marks.
  • Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
  • Drafted correspondence, documented data and submitted materials to appropriate parties.
  • Updating databases with new IP information including patents, trademarks, copyrights.
  • Organized legal documents in company filing systems and databases.

E-Discovery Contract Document Reviewer

Epiq Global
Houston, TX
03.2018 - 04.2018
  • Analyzed over 200,000 complex Legal Documents, including emails, spreadsheets, and other financials, using the relativity e-discovery software
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Reviewed and organized legal documents for accuracy, completeness and consistency.
  • Administered document access and revision rights to personnel to maintain documentation integrity.
  • Adhered strictly to applicable laws pertaining to legal documentation processing.
  • Identified trends in data analysis that could be used to improve efficiency of the review process.

Assistant Manager

VITAMIN SHOPPE
SAN ANTONIO, TEXAS
12.2011 - 02.2018
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Recruited and trained new employees to meet job requirements.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated work to staff, setting priorities and goals.
  • Resolved conflicts between team members in an effective manner.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.

Education

BACHELOR OF SCIENCE - Criminal Justice

University of Houston - Downtown
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05-2025

Associates of Science - Criminal Justice

Houston Community College
Houston, TX
05.2022

Paralegal Certificate - Paralegal Studies

The University of Texas at San Antonio
04.2017

Skills

  • Conflict Resolution
  • Logistics Management
  • Case File Management
  • Proficient in MS Office
  • Administrative Support
  • Legal Documentation and Reporting
  • Understands Confidentiality
  • Effective Multitasking
  • Problem-Solving
  • Proficient in Relativity, Quickbooks and Lexus Nexis
  • Research and Due Diligence
  • Complaint Resolution
  • Handling Escalations

Military Service

  • US Navy Corpsman-1992-1996

Work Availability

monday
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Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Timeline

Senior Customer Service Success Specialist

Ontellus
11.2019 - Current

Junior Paralegal

Buskop Law Group
04.2018 - 04.2019

E-Discovery Contract Document Reviewer

Epiq Global
03.2018 - 04.2018

Assistant Manager

VITAMIN SHOPPE
12.2011 - 02.2018

BACHELOR OF SCIENCE - Criminal Justice

University of Houston - Downtown

Associates of Science - Criminal Justice

Houston Community College

Paralegal Certificate - Paralegal Studies

The University of Texas at San Antonio
Virginia Barry