VIRGINIA BELTRAN
Temecula,CA
Summary
Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support with minimal supervision.
Overview
10
10
years of professional experience
Work History
Guest Services Representative
Pechanga Casino & Resort
12.2023 - Current
- Assist guests with booking, changing, or inquiries about reservations
- Identify player card levels, resolve problems, and make comp decisions
- Responsible for maintaining a working knowledge of all current promotions and rate plans
- Responsible for comprehensive knowledge of Pechanga Resort Casino property offerings, locations, amenities, hours, and services provided
- Maintain a cash bank by receiving and refunding cash on guest accounts
- Complete shift closing accurately by obtaining appropriate approval signatures
- Perform revenue drops or due backs from the cage to maintain the assigned bank amount.
Marketing Coordinator/ Administrative Assistant
Bigge Crane and Rigging Co.
01.2019 - 01.2020
- Lead and manage calendar, appointments and travel arrangements
- Prioritize meetings and operate with a strict level of confidentiality and discretion
- Track and help drive completion of key deliverables
- Manage communications, presentations and other documentation
- Event planning and management
- Plan and execute quarterly team philanthropy & offsites
- Collaborate with Marketing team to ensure cross-functional project timelines are being met
- Aggregate and assemble presentations and slide decks
- Provide strategic administrative and project management support
- Prioritize conflicting obligations and needs, independently and proactively carry out projects to completion on tight deadlines
- Greet external guests for meetings with Executive team.
Event Planner
Manpower onsite at Google
08.2017 - 01.2019
- Coordinate pre and post event logistics which includes preparing slide decks, agendas, and Google event tracker
- Manage the center calendar and support team calendars
- Communicate with event hosts pre-event & scheduling site visits with event owners to provide best practices of house rules
- Assist in determining which events should be hosted in the center
- Assist in procuring spaces for events that are not a fit for the center
- Determine event staffing needs and available support
- Conduct center tours with event hosts including executives and VPs
- Direct meetings with cross-functional support teams to ensure events are successful
- Track and manage ongoing center maintenance and improvement projects including coordination onsite work to complete facilities, AV, or interactive installation projects
- Execute problem solving techniques for last minute obstacles that may arise
- Post-event communication/follow up with event host teams to gather feedback, videos, photos & any other materials for event center.
- Coordinated schedules and timelines for events.
Event Coordinator, III
Manpower onsite at Google
02.2014 - 08.2017
- Provide administrative support to all event hosts
- Manage 30+ tech talk calendars and support team calendars
- Advise event hosts for setups, breakdowns, and provide support needed for other necessities (e.g
- Hvac, janitorial, power, security, catering, tech support)
- Act as a liaison between support teams, event production team, and the organizer while responsible for setup planning and execution
- Work closely with onsite facilities and communicate any building projects that can potentially affect events
- Attend and participate in weekly sync meetings with support teams to review important and upcoming events
- Conduct walk-throughs with event hosts and new hires to assess indoor/outdoor event spaces
- Assist in the development of the events program by participating in various projects (e.g
- Piloted a new process for event zones, support Admins in remote campuses with a new booking process that gives them priority to book spaces for their weekly, biweekly, quarterly meetings).
Education
GENERAL Ed. -
Delta College
Stockton, CA01.2004
Skills
- Proficient in Google Products such as gCal, Docs, Sheets, Slides, GUTS, Moma, Microsoft Word, & Excel
- Word processes 70 WPM
- Bilingual - Spanish
References
Available upon request
Timeline
Guest Services Representative
Pechanga Casino & Resort
12.2023 - Current
Marketing Coordinator/ Administrative Assistant
Bigge Crane and Rigging Co.
01.2019 - 01.2020
Event Planner
Manpower onsite at Google
08.2017 - 01.2019
Event Coordinator, III
Manpower onsite at Google
02.2014 - 08.2017
GENERAL Ed. -
Delta College
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