Virginia Boyd
Lilburn
Summary
Multi-talented Personal Care Aide with 15 years supporting patients with tasks of daily living. Skilled at caring for patients' healthcare needs, grooming, [Task] and light housekeeping. Professional and clear communicator when instructing and assisting patients as well as when reporting information to supervisors.
Postal operations professional ready to bring expertise in mail handling and customer service to new role. Reliable in managing mail distribution and addressing customer inquiries efficiently. Known for strong teamwork, flexibility in adapting to changing tasks, and commitment to achieving operational goals. Skilled in postal software and maintaining accurate records.
Knowledgeable [Desired Position] with solid background in postal operations, ensuring timely and accurate mail processing. Proven ability to maintain organized records and support customer needs effectively. Demonstrated reliability and proficiency in handling complex postal tasks and collaborating with team members to achieve consistent results.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Postal Clerk
V2X
12.2024 - Current
- Processed incoming and outgoing mail efficiently, ensuring timely delivery and customer satisfaction.
- Assisted customers with inquiries, providing accurate information about postal services and rates.
- Maintained organized records of shipments and transactions to support inventory accuracy.
- Operated postal equipment, including sorting machines and scales, adhering to safety protocols.
- Collaborated with team members to improve workflow processes, enhancing overall service efficiency.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Monitored inventory of postage stamps and made orders to replenish.
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Managed inventory levels for mailing supplies, placing orders as necessary to maintain availability for customers.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Weighed mail and computed pricing amounts.
Companion
Karen Saturday
05.2023 - 07.2024
- Contributed to case reviews of client status and progress.
- Delivered high-quality care to private clients.
- Assisted clients with maintaining good personal hygiene.
- Transported clients to doctor's appointments and errands.
- Communicated regularly with family members about the well-being of their loved ones.
- Accompanied clients on outings and errands.
Companion
Homewatch
08.2022 - 07.2023
- Drove clients to doctors' appointments and social outings.
- Assisted with meal planning to meet nutritional plans.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Delivered high-quality care to private clients.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Remained up-to-date on safety protocols related to the care of elderly individuals.
- Assisted with light housekeeping duties including laundry, vacuuming, dusting, and tidying up living spaces.
Laundry Attendant
Vectrus
04.2021 - 11.2021
- Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
- Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
- Assisted customers with their inquiries regarding laundry services.
- Monitored washing machine cycles to ensure proper treatment of fabrics.
- Maintained records of all laundry services provided in logbooks.
- Applied necessary chemicals to neutralize effects of solvents.
- Measured correct amount of chemicals required for each load.
- Repaired or replaced damaged items following established procedures.
- Stocked shelves with freshly laundered items in an orderly fashion.
- Kept work area neat, clean and organized at all times.
- Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
- Started washers and driers, turning valves or levers to regulate machine processes.
- Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
CNA
Julian&Julian Private Homecare
08.2020 - 03.2021
- Assisted with meal planning to meet nutritional plans.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Assisted with daily activities such as bathing, dressing and grooming.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
CNA
Masonic Homes of Ky
02.2013 - 06.2020
- Drove clients to doctors' appointments and social outings.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Assisted with daily activities such as bathing, dressing and grooming.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Remained up-to-date on safety protocols related to the care of elderly individuals.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Nutrition Assistant
Jefferson County Public School District
03.2017 - 08.2017
- Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
- Monitored food storage areas to ensure proper temperature control, sanitation, and rotation of stock items.
- Prepared meals by following recipes and determining group food quantities.
- Established and maintained thorough nutritional records and information.
CNA
Accurate Healthcare Professionals
08.2000 - 02.2013
- Drove clients to doctors' appointments and social outings.
- Assisted with meal planning to meet nutritional plans.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Assisted with daily activities such as bathing, dressing and grooming.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Education
High School Diploma -
Trigg County High School
Cadiz, KY05-1983
Skills
- ADL Assistance
- HIPAA Compliance
- Meal Preparation
- Patient Companionship
Certification
- CPR
- State Tested Nursing assistant
- AED Certification
- BLS Certification
Timeline
Postal Clerk
V2X
12.2024 - Current
Companion
Karen Saturday
05.2023 - 07.2024
Companion
Homewatch
08.2022 - 07.2023
Laundry Attendant
Vectrus
04.2021 - 11.2021
CNA
Julian&Julian Private Homecare
08.2020 - 03.2021
Nutrition Assistant
Jefferson County Public School District
03.2017 - 08.2017
CNA
Masonic Homes of Ky
02.2013 - 06.2020
CNA
Accurate Healthcare Professionals
08.2000 - 02.2013
High School Diploma -
Trigg County High School
Education and Training
other
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