Virginia Brauch
Flower Mound,TX
Summary
Experienced Customer Service Representative working in busy, fast-paced office. Committed to providing courteous, prompt, quick, and accurate service. Able to multitask, self motivated, a team player, able to work independently, flexible, and able to adjust to new situations, with a positive attitude. Enjoys helping people with their question, concerns, and issues.
Overview
42
42
years of professional experience
1
1
Certification
Work History
FMPD Animal Services Clerk
Town Of Flower Mound
2006.07 - 2023.10
- Interacted with customers by phone, email, or in-person to provide information, address their concerns, and help solve their issues.
- Routed correspondence, documents, and messages to correct departments and staff members.
- Developed and maintained relationships with animal rescue groups and veterinary clinics.
- Prepared daily deposits, monthly activity reports, and documentation for municipal court.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Office Administrator
Dyno's Heavy Equipment
2003.07 - 2008.09
- Interacted with customers by phone, email, or in-person to provide information.
- Reconciled account files and produced monthly reports.
- Edited documents to improve accuracy of language, flow, and readability.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Credit Officer
The CIT Group / Barclays Commercial Corporation
1981.08 - 1995.05
- Adhered to banking standards and government lending guidelines for loan services.
- Interviewed credit applicants by telephone or in person to obtain personal, business, and financial data needed to complete credit report.
- Analyzed applicants' financial status and credit to determine loan feasibility.
- Obtained and reviewed credit reports, credit references, and financial statements to establish credit limits for new accounts.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Collaborated with management to evaluate credit strategies and develop improvements.
Education
High School Diploma -
Ritenour Sr. High School
St Louis, MO06.1979
Skills
- Telephone Etiquette
- Customer Satisfaction
- Relationship Building
- Administrative Support
- Operations Support
- Research
- Correspondence Writing
- Cash Management
- Spreadsheet Development
- Database Entry
- File Maintenance
- Record Preparation
- Cash Handling
Certification
- Notary Public, notary ID #126219251, current commission expires August 15, 2027.
Timeline
FMPD Animal Services Clerk
Town Of Flower Mound
2006.07 - 2023.10
Office Administrator
Dyno's Heavy Equipment
2003.07 - 2008.09
Credit Officer
The CIT Group / Barclays Commercial Corporation
1981.08 - 1995.05
High School Diploma -
Ritenour Sr. High School
- Notary Public, notary ID #126219251, current commission expires August 15, 2027.
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