Virginia Bray
Villa Rica,GA
Summary
Accomplished HR professional with over 20 years of leadership experience managing teams of 15-25 employees. Expertise in aligning HR strategies with business goals to enhance organizational performance and employee engagement while ensuring compliance with labor laws. Skilled in talent acquisition, workforce planning, and benefits administration, delivering innovative HR solutions that drive company growth and efficiency.
Overview
23
23
years of professional experience
Work History
Tier III Travel Help Desk Supervisor
JP Morgan Chase
02.2024 - Current
- Supervise and support a team of travel advisors, providing coaching on policies, compliance, and service best practices
- Manage employee escalations and performance concerns, ensuring resolution through appropriate corrective actions
- Negotiate with vendors and external stakeholders to optimize service efficiency and cost management
HR Benefits Specialist
United Parcel Service (UPS)
12.2018 - 02.2024
- Provided HR leadership in benefits administration, ensuring compliance with labor laws and company policies
- Led talent acquisition efforts, overseeing hiring, onboarding, and employee development programs
- Conducted performance appraisals and implemented improvement plans to enhance workforce productivity
- Managed compensation strategy and benefits negotiations to align with company objectives
HBS CN/GSN Centurion Account Specialist
American Express
12.2015 - 10.2017
- Supported high-value client accounts, ensuring seamless HR services and compliance with company policies
- Facilitated staffing evaluations and employee performance assessments
- Collaborated with HR and risk management teams to ensure AML and KYC compliance
National and White Glove Account Supervisor
Verizon Wireless
11.2001 - 08.2015
- Supervised a high-performance team, improving customer service ratings from 90% to 96.25% through effective training and leadership
- Managed recruitment, training, and professional development initiatives to drive operational efficiency
- Developed HR policies and procedures to ensure regulatory compliance and optimize workforce management
Education
Masters of Science - Human Resource Development
Strayer University
Bachelor of Business Administration - Business Administration And Management
Strayer University
Skills
- Talent Acquisition
- Workforce planning
- Employee Relations
- Conflict resolution
- Compensation administration
- Benefits Administration
- HR Policy Development
- Compliance
- Performance Management
- Talent Succession Planning
- Organizational Development
- Change Management
- HRIS
- Payroll Systems
- Staff Skill Enhancement
- Professional Development
- Budget Oversight
- Financial Auditing
- Strategic Leadership
- Business Partnering
- Data Analytics
- Microsoft Office Suite
- Compliance Applications
- Labor Law Applications
Affiliations And Leadership
President, Carrollton Chapter Foundation (501c3), Lead community development, scholarship funding, and organizational growth initiatives.
Timeline
Tier III Travel Help Desk Supervisor
JP Morgan Chase
02.2024 - Current
HR Benefits Specialist
United Parcel Service (UPS)
12.2018 - 02.2024
HBS CN/GSN Centurion Account Specialist
American Express
12.2015 - 10.2017
National and White Glove Account Supervisor
Verizon Wireless
11.2001 - 08.2015
Masters of Science - Human Resource Development
Strayer University
Bachelor of Business Administration - Business Administration And Management
Strayer University
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