Virginia Brice
Cashier/Customer Service Manager-Home Health
Seminole,OK
Summary
Dedicated Customer Service Manager brings 5-year background in excellent customer service. Also brings experience with cashier position, supervisory duties, stocking, maintaining a safe and clean work environment.
I am goal-oriented, detail-focused and driven to succeed in meeting and exceeding sales goals. I am skilled in communication and collaboration for best-in-class service. I am a dedicated employee and love learning new things about other departments. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Self Employed-Private Duty Home Health
Family Member With Progressive Disease
Seminole, OK
04.2016 - 07.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Developed rapport to create safe and trusting environment for care.
Customer Service Manager
Walmart
Seminole, OK
08.2010 - 10.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees.
- Followed through with client requests to resolve problems.
- Resolved concerns with products or services to help with retention and drive sales.
- Worked with management in order to exceed customer satisfaction goals.
- Maintained a clean and safe work environment.
- Closed registers for the night, counted and collected money from registers and delivered money to the Cash Office.
- Collected money from the Cash Office. Opened registers at midnight for the new day. Counted and put money in the registers. Added money to the registers as needed.
- Kept necessary supplies at the registers.
- Operated a register.
- Maintained a good working relationship with management and other Customer Service Managers from previous and oncoming shifts.
- Worked the Customer Service Desk. Sent money by wire. Handled returns and exchanges.
- Delivered all returned and exchanged merchandise to appropriate departments. Returned items to shelf as necessary.
- Stocked merchandise in the appropriate areas around the registers, i.e. candy, nuts, cigarettes, and perfumes, etc. Also stocked the as seen on TV merchandise.
- Helped in other departments as necessary.
Education
No Degree - Medical
Cerritos Community College
Long Beach, CAHigh School Diploma -
Varnum High School
Seminole, OK05.1967
Skills
- Vital Sign Monitoring
- Meal Planning and Preparation
- Assisted with the Activities of Daily Living, such as bathing, dressing, transfer assistance as needed, eating assistance as needed Physical Therapy, Administered Medications, Family Support and Instruction
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Responding to Difficult Customers
Timeline
Self Employed-Private Duty Home Health
Family Member With Progressive Disease
04.2016 - 07.2022
Customer Service Manager
Walmart
08.2010 - 10.2015
No Degree - Medical
Cerritos Community College
High School Diploma -
Varnum High School
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