Virginia Brown
Summary
Dedicated Customer Service specialist with 10 years' experience in delivering exceptional support and problem-solving solutions to clients. Proficient in active listening and effective communication, with a strong ability to adapt to diverse situations. Adept at identifying customer needs and fostering long lasting relationships, resulting in increased customer satisfaction and retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server - Bartender - Bar Manager
Grill 309
03.2024 - 09.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Server - Bartender
Chili's Bar and Grill
08.2022 - 01.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Annas Pizza
07.2015 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Windsor High School
Windsor, VA06-2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Sales expertise
- Server training
- Team Leadership
- Training and mentoring
- Inventory Management
- Customer Relationship Building
- Outgoing Personality
Certification
- CNA - New Horizons Education Center - June 2014
Timeline
Server - Bartender - Bar Manager
Grill 309
03.2024 - 09.2024
Server - Bartender
Chili's Bar and Grill
08.2022 - 01.2024
Server
Annas Pizza
07.2015 - 02.2021
High School Diploma -
Windsor High School
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