Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Timeline
Generic

Virginia Bryant

Tampa,FL

Summary

To obtain employment that allows me to capitalize on my educational and vocational experiences. Experienced with benefits counseling, focusing on providing comprehensive support to employees. Utilizes effective communication and interpersonal skills to explain benefit options clearly. Track record of maintaining confidentiality and ensuring compliance with benefit regulations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Benefit Counselor

Mercer
08.2022 - 12.2022
  • Assist employees with benefits elections offered by employer
  • Explain to employees the features of Medial, Supplementary, and Voluntary benefits offered
  • Support employees with changes made to benefits selected
  • Manage client's information system
  • Conducted informative seminars for employees during open enrollment periods, effectively communicating plan changes and updates.
  • Developed and maintained detailed records of employee benefit data, ensuring accurate reporting for internal and external stakeholders.
  • Resolved complex benefit issues promptly, maintaining a high level of professionalism while addressing client concerns.
  • Coordinated the successful transition of company-sponsored retirement plans from one provider to another with minimal disruption for plan participants.
  • Evaluated existing benefit offerings against industry benchmarks to identify areas for improvement or cost savings opportunities.
  • Assisted employees with navigating the complexities of their healthcare plans during critical life events such as marriage or childbirth.

Home Loan Specialist

PennyMac Loan Services, LLC
01.2021 - 03.2022
  • Funded purchase, investment, and refinanced home loans
  • Communicated with title companies and brokers in regards to loan needs
  • Resolved funding issues to prevent delays in funding
  • Balanced funding amounts
  • Completed wire instructions for loans
  • Verified signatures and dates on Final Loan Package
  • Extracted critical documents needed for funding
  • Enhanced company reputation by delivering exceptional service that resulted in numerous positive client reviews.
  • Increased customer satisfaction by providing expert guidance on home loan products and processes.
  • Ensured compliance with industry regulations and company policies when processing loan applications.
  • Fostered a positive work environment by collaborating with team members and contributing to a productive atmosphere.
  • Adapted to evolving industry trends and regulations, ensuring compliance and continued success in the competitive home loan market.
  • Conducted thorough reviews of loan files, identifying potential issues early in the process to avoid delays.
  • Managed multiple loans simultaneously while maintaining high levels of organization and attention to detail.
  • Maintained excellent communication with clients throughout the loan process, addressing concerns and answering questions promptly.
  • Worked closely with title companies to ensure all necessary documentation was obtained for successful closings.
  • Worked with underwriters to fix application problems and resolve issues.
  • Checked loan documents for accuracy prior to closing.
  • Reviewed loan files and updated to match current standards.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Monitored pipelines to track and log status of loans.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Compiled closing packages for drafting and presentation accuracy.

Property & Casualty Agent

Progressive Insurance
02.2019 - 02.2020
  • Provide insurance quotes for multiple product types to included (HO, Renter's, Auto, Boat, etc .)
  • Provide detailed explanation of coverages for policy type & plan based on carrier and state
  • Walk client through the purchase process of insurance policies through multiple payment methods
  • Apply state mandated laws and carrier's guidelines when assisting, advising, and sales of insurance policies
  • Organized workshops and seminars on relevant topics for colleagues and clients alike, promoting ongoing education within the industry.
  • Collaborated with underwriters to assess risk factors and determine appropriate coverage levels for new policies.
  • Identified opportunities for cross-selling additional insurance products based on existing clients'' needs and preferences.
  • Educated potential customers about policy options available while addressing concerns or questions they may have had.
  • Continuously improved personal knowledge of industry standards and practices, attending conferences, webinars, and other professional development events.
  • Analyzed customer needs to provide customized insurance solutions.
  • Calculated premiums and established payment methods for sales.
  • Finalized sales and collected necessary deposits.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Broker Support Representative

Cigna Health and Life Insurance Company
09.2017 - 12.2019
  • Provide sales systems training
  • Resolve billing, claims, commissions and enrollment disputes
  • Delegate relevant account matters to appropriate department
  • Distribute training and sales materials

Independent Agent

Allstate
06.2018 - 12.2018
  • First notice of loss representative, intake claims information of loss
  • Provide coverage information to members
  • Upheld state specific guidelines and company policies

Member and Provider Service Representative

CareCentrix
06.2016 - 11.2017
  • Assist billing providers with medical claims issues by reprocessing, adjusting, educating or escalating to resolve
  • Follow up on submitted task request to other departments
  • Return phone calls to providers with updated status on claims with elevated issues
  • Attach authorization to providers & claims
  • Assign HCPCS/ Modifier combination to authorizations
  • Educated providers on CareCentrix claims guidelines & processes

PSE Mail Processing Clerk

United States Postal Service
11.2015 - 03.2016
  • Seasonal position;
  • Ran automation machines
  • Scan and sort 1st Class and Priority mail
  • Assist in any area of operations needed

Administrative Assistant

A&B Insurance and Financials
07.2013 - 10.2015
  • Directed internal and external communications
  • Maintained and distributed office inventory
  • Balanced various financial transactions
  • Coordinated industry marketing and promotional efforts

Medical Biller and Coder

Pathway to Wellness LLC
07.2012 - 06.2013
  • Schedule appointments, bill medical claims, data entry, insurance verification, update and file medical records, accept payments, answer incoming calls, order prescriptions
  • Skills Used: ICD-9 Medical Terminology CPT HCPCS Customer Service and communication skills

Night Auditor/Front Desk

Staybridge Suites
04.2011 - 11.2012
  • Provided highest level of customer service to guests and potential guests
  • Provided friendly and efficient check in/ checkout service
  • Addressed, followed-up, and resolved concerns
  • Processed, modified, and canceled reservations
  • Accepted and posted cash, check, and credit card transactions
  • Maintained guest accounts and revenue records
  • Maintained, audited, and balanced cash accounts
  • Correct discrepancies
  • Prepared and distributed manager reports
  • Closed end of the day accounts

Shipping Clerk

Grocery Supply Company
08.2009 - 12.2010
  • Prepared 15 delivery truck paperwork daily
  • Checked Items to be shipped against work orders to assure quantities, destination, and routing were correct
  • Sorted, counted, packed, labeled, and logged inventory
  • Inspected and recorded damages/defects
  • Input stock replenishment
  • Tracked warehouse averages
  • Monitored shipping orders for 20 stores daily
  • Maintained department database, prepared routine reports, and filed shipping records

Life Coach

Choices Network Inc
10.2009 - 02.2010
  • Assisted with general education tutoring
  • Coached time and financial management
  • Assisted clients in decision making process to improve their personal and professional lives
  • Documented clients progress
  • Trained safety and emergency procedures
  • Assisted clients to set goals and motivated them to achieve
  • Organized schedule
  • Monitored medication usage and dosage
  • Participated in conferences to evaluate progress and set new benchmarks
  • Assist with applying for third-party benefits

Education

Associate degree - Healthcare Reimbursement

Virginia College
Augusta, GA
06.2013

High school diploma - General Studies

T. R. Robinson Sr. High
Tampa, FL
05.1999

Skills

  • Customer service
  • Microsoft office
  • Project Management
  • Accounting
  • Health Information Management
  • Health Insurance Portability & Accountability Act
  • Billing
  • Computer Skills
  • Computer Literacy
  • Insurance Sales
  • Insurance Verification
  • Insurance
  • Administrative Experience
  • Administrative Skills
  • Accounts Receivable
  • Research
  • 10-Key
  • Time Management
  • Life Insurance
  • Microsoft Excel
  • Data Entry
  • Typing
  • QuickBooks
  • Medical Coding
  • Medical Billing
  • Bookkeeping
  • HIPAA
  • ICD-10
  • Medical Records
  • Clerical Experience
  • Microsoft Outlook
  • Phone Etiquette
  • Client Relationship Building
  • Benefits Administration
  • Policy Interpretation
  • Report Generation
  • Strong interpersonal skills
  • Knowledge of benefit laws
  • Verbal and written communication
  • New employee enrollment
  • Written and oral communication
  • Benefits Explanation
  • Documentation And Reporting
  • Employee benefits laws
  • Open enrollment
  • Employee benefits practices
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Multitasking
  • Reliability
  • Critical Thinking
  • Organizational Skills
  • Active Listening
  • Adaptability and Flexibility
  • Self Motivation

Certification

  • 2-15 Health, Life, and Annuities, 05/16, 07/22
  • 2044 Personal Lines, 02/19, Present

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Work style: Reliability, Proficient, 01/23
  • Medical receptionist skills, Proficient, 05/22
  • Administrative assistant/receptionist, Proficient, 03/22
  • Protecting patient privacy, Proficient, 11/22
  • Data entry: Attention to detail, Proficient, 05/22
  • Protecting patient privacy, Proficient, 04/22
  • Customer service, Proficient, 06/22
  • Attention to detail, Proficient, 05/22

Timeline

Benefit Counselor

Mercer
08.2022 - 12.2022

Home Loan Specialist

PennyMac Loan Services, LLC
01.2021 - 03.2022

Property & Casualty Agent

Progressive Insurance
02.2019 - 02.2020

Independent Agent

Allstate
06.2018 - 12.2018

Broker Support Representative

Cigna Health and Life Insurance Company
09.2017 - 12.2019

Member and Provider Service Representative

CareCentrix
06.2016 - 11.2017

PSE Mail Processing Clerk

United States Postal Service
11.2015 - 03.2016

Administrative Assistant

A&B Insurance and Financials
07.2013 - 10.2015

Medical Biller and Coder

Pathway to Wellness LLC
07.2012 - 06.2013

Night Auditor/Front Desk

Staybridge Suites
04.2011 - 11.2012

Life Coach

Choices Network Inc
10.2009 - 02.2010

Shipping Clerk

Grocery Supply Company
08.2009 - 12.2010

High school diploma - General Studies

T. R. Robinson Sr. High

Associate degree - Healthcare Reimbursement

Virginia College

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Virginia Bryant