Virginia Butcher
Indianapolis,IN
Summary
Certified SAFe 5 POPM/ Agilist adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
9
9
years of professional experience
Work History
Business Change Advisor/ Product Owner
Anthem, Inc. / Elevance Health
03.2022 - Current
- Collaborated with cross-functional teams to prioritize product features based on business objectives, resulting in an 85% increase in product adoption.
- Enhanced product development by implementing Agile methodologies and practices.
- Served as the primary liaison between technical teams, business units, and external partners during product development stages.
- Owned and prioritized product backlog.
- Worked closely with UX/UI designers to create intuitive interfaces that met end-user needs while adhering to established design principles.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Improved processes by recommending operational changes.
Benefits Analyst
Anthem, Inc.
04.2018 - 03.2022
- Works with business partners to identify and implement multiple complex technical systems and/or products of varying sizes
- Participates in daily scrum ceremonies (Daily Stand-ups, Product backlog refinement, Sprint Planning, Workshops, Retro)
- Collaborates with other parties of the delivery team to ensure requirements are met and the sprint goal(s) are achieved
- Designs and builds new standard and non-standard benefit plans, reviews and analyze benefit summaries
- Identifies best approach to code/develop benefits to achieve optimum adjudication levels
- Maintains avoidance to negative financial, regulatory, and operational impact
- Performs testing and quality assurance of product developed
- Researches and responds to standard inquiries/ issue logs from various departments.
Consumer Service Associate
Anthem, Inc.
08.2014 - 04.2018
- Understands and communicates the benefit design packages to members as defined by employer
- Interacts with members verbally and in written form to ensure appropriate engagement is achieved
- Interprets plan benefit design, resolves claim, benefit and enrollment issues while making a connection during the contact
- Assist in increasing member’s engagement into appropriate programs/ offerings
- Act as trusted advisor and educator on health care related inquiries
- Identify discrepancies in member claims- make adjustments to rectify errors in processing/benefit application.
- Trained and taught 15 new employees per year from 2015-2018.
Education
Bachelor of Science- Fashion Retail Management -
The Art Institute of Indianapolis
Indianapolis, IN03.2016
Skills
- Certified SAFe 5 POPM/ Agilist- Scaled Agile, Inc
- Agile Methodology
- Self-Motivating
- Analytical
- Team Oriented
- Requirements Gathering
- Change Management
- Data-driven Decision Making
Timeline
Business Change Advisor/ Product Owner
Anthem, Inc. / Elevance Health
03.2022 - Current
Benefits Analyst
Anthem, Inc.
04.2018 - 03.2022
Consumer Service Associate
Anthem, Inc.
08.2014 - 04.2018
Bachelor of Science- Fashion Retail Management -
The Art Institute of Indianapolis
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