Virginia Grove
Sherman,TX
Summary
Office professional with over ten years of experience in diverse roles beyond standard clerical tasks. Proven ability to meet and exceed expectations of shareholders, staff, and management. Committed to continuous learning and skill development to enhance workplace efficiency. Strong organizational and communication skills contribute to effective team collaboration.
Overview
23
23
years of professional experience
Work History
HR Specialist
City of Sherman
Sherman, TX
04.2025 - Current
- Managed employee recruitment processes for various city departments.
- Coordinated recruitment, onboarding, and new-hire orientation to enhance employee integration.
- Served as point of contact for employees, offering support and resources to foster a positive work culture.
- Maintained employee records and ensured compliance with labor laws.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Senior Editor
Hot Tree Editing
10.2013 - Current
- Collaborated with writers to maintain individual voice while ensuring factual accuracy, grammar, and spelling.
- Crafted individualized book summaries and press releases that enhanced marketing efforts.
- Mentored new employees by overseeing work and providing feedback to improve writing quality.
Management Assistant - Parks & Recreation
City of Denison
Denison, TX
01.2020 - 04.2025
- Executed diverse administrative and technical tasks to enhance operational efficiency.
- Compiled and analyzed financial data to inform strategic guidance.
- Coordinated city events and community programs for local residents.
- Assisted department heads with administrative support and scheduling needs.
- Managed correspondence between departments and external agencies.
- Liaised between management and staff to facilitate information exchange and directive follow-up.
- Leveraged communication skills to resolve ongoing issues and promote conflict resolution.
- Reviewed, proofread, and edited documents for management approval.
Utility Billing CS Supervisor
City of Denison
Denison, TX
01.2020 - 04.2025
- Supervised office clerks and meter technicians to ensure precise and prompt customer service.
- Executed general accounting tasks, including bank reconciliation and preparation of weekly cash reports.
- Managed conflict resolution while guiding team members toward optimal performance.
- Developed and implemented departmental policies and procedures to enhance operational efficiency.
- Conducted performance reviews for all team members to identify strengths and areas for improvement.
- Interviewed, hired, and trained staff to align with company objectives and standards.
Communications Specialist - Denison Police Dept
City of Denison
Denison, TX
01.2020 - 04.2025
- Managed emergency calls to ensure timely and effective response
- Coordinated response units to streamline emergency operations
- Maintained professionality and efficiency while working closely with leadership.
Office Manager
Ace Cash Express
Greenville, TX
09.2011 - 05.2015
- Managed daily office operations and ensured efficient workflow across teams.
- Coordinated scheduling and appointments for staff and management personnel.
- Executed loan origination process, managed insurance sales, facilitated check cashing, and oversaw office operations.
- Enhanced service quality and drove sales growth by acquiring in-depth knowledge of company's products and services.
Office Manager
Dillard's Travel
Garland, TX
06.2003 - 09.2009
- Led team of six travel professionals to consistently deliver exceptional client service.
- Facilitated comprehensive travel planning for diverse clients, emphasizing personalized experiences.
- Recruited and trained travel consultants at new store location, ensuring operational readiness.
- Implemented office policies and procedures that significantly enhanced overall productivity.
- Analyzed data from multiple sources to identify trends and recommend improvements.
Education
Bachelor of Science - Multidisciplinary Studies - concentrations in Business and English
Texas Woman's University
Denton, TX08.2026
Associate of Arts - Liberal Arts
Eastfield College
Mesquite, TXSkills
- Recruitment support
- Onboarding processes
- HR policies
- Employee training
- Data evaluation
- Office management
- Microsoft Office Suite proficiency
- Invoice processing
- File management and maintenance
- Event planning
- Task prioritization
- Customer service
- Team collaboration and engagement
- Attention to detail
- Effective communication skills
- Book editing and proofreading
Personal Information
Title: Office Professional
Timeline
HR Specialist
City of Sherman
04.2025 - Current
Management Assistant - Parks & Recreation
City of Denison
01.2020 - 04.2025
Utility Billing CS Supervisor
City of Denison
01.2020 - 04.2025
Communications Specialist - Denison Police Dept
City of Denison
01.2020 - 04.2025
Senior Editor
Hot Tree Editing
10.2013 - Current
Office Manager
Ace Cash Express
09.2011 - 05.2015
Office Manager
Dillard's Travel
06.2003 - 09.2009
Bachelor of Science - Multidisciplinary Studies - concentrations in Business and English
Texas Woman's University
Associate of Arts - Liberal Arts
Eastfield College