Summary
Overview
Work History
Education
Skills
Timeline
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Virginia Carrillo

El Paso,TX

Summary

Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service. Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

10
10
years of professional experience

Work History

Store Manager

Howdys Chevron
El Paso, TX
10.2017 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Created weekly work schedules for store personnel.
  • Resolved customer complaints in a timely manner.
  • Monitored inventory levels and placed orders to restock shelves.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.

Head Cashier

Food City
El Paso , TX
11.2014 - 10.2017
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Maintained records of daily transactions including sales receipts, cash received, discounts issued.

Education

High School Diploma -

Centro De Capacitacion Tecnica Y Comercial
Cd Juarez Chih
06-1981

Skills

  • Customer Service Management
  • Shift Scheduling
  • Supply Ordering
  • Retail Inventory Management
  • Employee Training
  • Store Merchandising
  • Cash Management
  • Friendly and Positive
  • Employee supervision and motivation
  • Sales Promotions
  • Vendor Management
  • Customer Service
  • Problem-Solving

Timeline

Store Manager

Howdys Chevron
10.2017 - Current

Head Cashier

Food City
11.2014 - 10.2017

High School Diploma -

Centro De Capacitacion Tecnica Y Comercial

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Virginia Carrillo