Virginia Carter
Denver,NC
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Food runner, Hostess
Lowesville Cafe
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Cultivated warm relationships with regular customers.
- Operated cash register and processed payments from customers.
Customer service
Solar shine Express Car Wash
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Immediately brought critical issues to customer service manager for resolution.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
Cashier and customer service
Chick-fila
01.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Education
No Degree - Business Administration
Wingate University
Wingate, NCHigh School Diploma -
Lincoln Charter School
Denver, NC05.2023
Skills
- Menu Memorization
- Service Station Maintenance
- Foodservice
- Kitchen Support
- Account Updating
- Complaint Resolution
- Service Upselling
- Active Listening
Timeline
Cashier and customer service
Chick-fila
01.2019 - 01.2021
Food runner, Hostess
Lowesville Cafe
Customer service
Solar shine Express Car Wash
No Degree - Business Administration
Wingate University
High School Diploma -
Lincoln Charter School
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