Virginia Cervantes
Security officer
Summary
Hardworking Environmental Services Housekeeper with background in medical housekeeping services and strong work ethic. Managed housekeeping team in large hospital complex for 5 years. Excellent communications skills and high cleanliness standards leading to outstanding results. Organized housekeeper with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Dedicated to sanitizing with extensive knowledge of hospital cleaning practices. Skillful in cleaning hazardous waste and biohazard sites along with standard facility areas. Hardworking individual possessing strong attention to detail and exceptional team-building skills.
Overview
19
19
years of professional experience
Work History
EVS Housekeeper
MacNeal Hospital
Berwin, IL
09.2017 - 08.2021
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Worked on cleaning team to service hotels, offices and other commercial buildings
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
Security Officer
Bishop Conway Residence { Women's Shelter}
North Chicago, IL
12.2014 - 06.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Screened individuals and prevented passage of prohibited articles into restricted areas
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Monitored central alarm systems for fire, intrusion and duress alarms
- Regulated vehicle and pedestrian traffic onto building grounds
- Conducted regular patrols of key areas to spot and control security concerns
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Secured [3} doors in office and main building
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
- Secured 2 doors in office and main building
Security Guard
Luna Security
Chicago Heights, IL
01.2011 - 10.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Reported irregularities such as fire and safety hazards to maintenance
- Completed full building and grounds patrols to spot and investigate concerns
- Secured personal and company goods against robbery, vandalism and illegal entry
- Regulated vehicle and pedestrian traffic onto building grounds
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Contacted law enforcement in case of unauthorized persons, documents and materials
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Permitted entry with escort for approved persons into secure locations
- Responded quickly to incidents and assessed active situations for security concerns
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
- Performed cash drops while maintaining security and control of drop box
- Checked and verified photo identification prior to granting facility access
- Participated in staff meetings, special events and professional development activities
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
- Identified violators and escorted departing personnel to guard against theft of property
- Monitored employee activities, confirming compliance with security regulations
- Responded quickly to emergency situations to assess and deflect issues
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation
- Interacted assertively but non-confrontationally with personnel and general public
- Oversaw daily monitoring and patrolled buildings, grounds and work sites
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public
- Oversaw entry and exit of up to 250 + employees and visitors daily
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management
Security Guard
Eycon Security
Alsip, IL
03.2000 - 11.2009
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Reported irregularities such as fire and safety hazards to maintenance
- Completed full building and grounds patrols to spot and investigate concerns
- Regulated vehicle and pedestrian traffic onto building grounds
- Secured personal and company goods against robbery, vandalism and illegal entry
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Contacted law enforcement in case of unauthorized persons, documents and materials
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Responded quickly to emergency situations to assess and deflect issues
- Checked and verified photo identification prior to granting facility access
- Performed cash drops while maintaining security and control of drop box
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel
- Supported criminal investigations by collaborating fully with local law enforcement representatives
- Oversaw entry and exit of up to 100's of employees and visitors daily
Education
High School Diploma -
Continental Local High School
Continental, OH03.2002
Skills
- Inventory Restocking
- Chemical Cleaners
- Drapery Washing
- Hazardous Chemicals
- Waxing and buffing
- Quality control guidelines
- Vacuuming
- Residential cleaning
- Fluent in Spanish
- Vacuuming and sweeping
- Dusting furniture
Languages
Spanish
Native or Bilingual
Timeline
EVS Housekeeper
MacNeal Hospital
09.2017 - 08.2021
Security Officer
Bishop Conway Residence { Women's Shelter}
12.2014 - 06.2016
Security Guard
Luna Security
01.2011 - 10.2014
Security Guard
Eycon Security
03.2000 - 11.2009
High School Diploma -
Continental Local High School
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