Dynamic and results-oriented Operation Agent with a proven track record at Southwest Airlines, specializing in operational efficiency and exceptional teamwork. Excelled in enhancing customer satisfaction and achieving revenue goals through strategic pricing adjustments. Skilled in regulatory compliance and safety management, demonstrating a strong ability to lead teams towards exceeding performance targets.
Hi, I’m
Virginia Chavezperez
opertaion
CHICAGO,IL
Summary
Overview
10
years of professional experience
Work History
Southwest Airlines
Operation Agent
07.2014 - 11.2024
Job overview
- Maintained compliance with industry regulations by conducting regular audits and implementing corrective actions when necessary.
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Achieved targeted revenue goals by analyzing sales data trends, adjusting pricing strategies accordingly, and developing action plans for underperforming regions or products lines.
- Improved operational efficiency by streamlining processes and implementing new strategies.
Education
Marygrand
High School Diploma
03-2014
University Overview
Skills
- Operational efficiency
- Scheduling coordination
- Process documentation
- Lean principles
- Security regulations
- Teamwork
- Teamwork and collaboration
- Time management
- Multitasking
- Multitasking Abilities
- Reliability
- Problem-solving abilities
- Team leadership
- Safety management
- Self motivation
- Team building
- Effective communication
- Hazardous materials handling
- Professionalism
- Aircraft emergency protocols
- Security protocols
- Safety oversight
- Airport certified employee - [area of expertise]
- Emergency response
- Professional demeanor
- Regulatory compliance
- Radio communication
- Airfield management
Accomplishments
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
Languages
English
Native or Bilingual
Timeline
Operation Agent
Southwest Airlines
07.2014 - 11.2024
Marygrand
High School Diploma
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