Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Virginia Cheeks

Virginia Beach,VA

Summary

Dynamic operations professional with a proven track record at Navy Exchange, excelling in vendor evaluation and relationship management. Recognized for enhancing client satisfaction through effective issue resolution and meticulous attention to detail. Skilled in delivery management, ensuring timely order fulfillment while fostering teamwork and collaboration in fast-paced environments.

Operations professional prepared to excel in operational and clerical environments. Proven success in optimizing workflows and supporting administrative functions. Promotes teamwork and consistently adapts to evolving demands. Known for accuracy in data management and proactive problem-solving.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Vendor Operations

Navy Exchange
02.2021 - Current
  • Answered questions and assisted with item selection and location.
  • Met sales goals by offering excellent customer service.
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Developed and implemented vendor evaluation system to ensure product quality and reliability.
  • Improved client satisfaction by quickly addressing and resolving service issues.
  • Enhanced vendor reputation with timely delivery and accurate order fulfillment.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Recorded accurate and efficient records in customer database.

Operations Clerk

Navy Exchange
01.2025 - 03.2025
  • Responded to inquiries from callers seeking information.
  • Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
  • Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Ensured accuracy of financial transactions by meticulously reviewing documentation and verifying data entries.

Warehouse Worker

Navy Exchange
05.2023 - 05.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.

Education

Maintenance Technician

Blue Ridge Jobs Corps Center
Marion
02.2001

Skills

  • Issue resolution
  • Vendor evaluation
  • Relationship management
  • Customer needs assessment
  • Delivery management
  • Payment processing
  • Hand truck skills
  • Vending machine servicing
  • Attention to detail
  • Teamwork and collaboration

Certification

Excellent Customer Service - May 2021

Timeline

Operations Clerk

Navy Exchange
01.2025 - 03.2025

Warehouse Worker

Navy Exchange
05.2023 - 05.2024

Vendor Operations

Navy Exchange
02.2021 - Current

Maintenance Technician

Blue Ridge Jobs Corps Center

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Virginia Cheeks