Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Virginia Cherry

Porterville,MS

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.

Proven leader at Dollar General Store, adept in customer engagement and conflict resolution, enhanced customer satisfaction significantly. Excelled in critical thinking and Microsoft Office, driving operational efficiency. Mentored employees, fostering high-performance teams. Topnotch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Assistant Store Manager

Dollar General Store
06.2023 - 07.2024
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Interacted well with customers to build connections and nurture relationships.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.


Education

No Degree -

East Mississippi Community College
Scooba, MS

Skills

  • Customer Service and Engagement
  • Critical Thinking, Active Listening, Problem-solving abilities
  • Computer Proficiency
  • Conflict Resolution
  • Microsoft Office Suite, Microsoft PowerPoint
  • Order Fulfillment
  • Account updating
  • Research
  • Reading Comprehension
  • Account Management
  • Order Processing

Additional Information

presently taking several short online courses to enhance my knowledge in customer service skills

Timeline

Assistant Store Manager

Dollar General Store
06.2023 - 07.2024

No Degree -

East Mississippi Community College

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Virginia Cherry