Open To Work
Virginia Clark
Gaithersburg,MD
Summary
Compassionate and detail-oriented graduate student and Geriatric Nursing Assistant with open availability pursuing a remote customer service or similar position. Previous experience includes 20+ years of providing dedicated customer service in both remote and on-site roles.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Geriatric Nursing Assistant
ConnectRN
01.2023 - Current
- Provide direct care to elderly patients in assisted living and home care settings.
- Monitor vital signs and report changes to nursing staff.
- Assist with mobility, rehabilitation exercises, and daily living activities.
- Maintain infection control protocols and hygiene standards.
AI Developer
Appen
08.2022 - Current
- Design and implement machine learning algorithms to improve app performance.
- Collaborate with cross-functional teams to integrate AI into software applications.
- Develop and maintain data pipelines for large-scale processing.
Customer Service Rep.
ResMed
01.2021 - 07.2023
- Provided phone, email, and chat support for CPAP and sleep therapy clients.
- Navigated CRM systems to resolve inquiries, warranty claims, and equipment troubleshooting.
- Delivered empathetic, solution-focused assistance with 90%+ satisfaction rating.
- Trained new staff on protocols and customer service best practices.
Geriatric Nursing Assistant
Fahrney Keedy Home & Village
02.2017 - 10.2020
- Delivered compassionate care to residents in long-term care facility.
- Assisted with mobility, hygiene, and rehabilitation activities.
- Maintained a clean and safe environment in compliance with infection control standards.
Education
Master of Science - Healthcare Administration
University of Maryland Global Campus
12.2025
Bachelor of Science - Gerontology & Aging Services
University of Maryland Global Campus
05.2025
Skills
- Patient Care & Geriatric Support
- Remote Customer Service & CRM Systems
- Time Management & Multitasking
- Healthcare Administration & Workflow Optimization
- Microsoft Office Suite & Typing (70 WPM)
- HIPAA Compliance & Infection Control
Certification
- Geriatric Nursing Assistant Certification
- Morning Star Academy
- Maryland Board of Nursing
- Aug 2016
Accomplishments
- Successfully making the Dean's list every semester since joining UMGC in March of 2023.
- Graduated in May of 2025 with a GPA of 3.76
- Invited to join Pi Gamma Mu Honor Society in recognition of my outstanding academic achievements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridTimeline
Geriatric Nursing Assistant
ConnectRN
01.2023 - Current
AI Developer
Appen
08.2022 - Current
Customer Service Rep.
ResMed
01.2021 - 07.2023
Geriatric Nursing Assistant
Fahrney Keedy Home & Village
02.2017 - 10.2020
Master of Science - Healthcare Administration
University of Maryland Global Campus
Bachelor of Science - Gerontology & Aging Services
University of Maryland Global Campus