Virginia Cole
Burlington,NC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist/data entry position. Ready to help team achieve company goals. Reliable employee seeking data entry/receptionist position. Offering excellent communication and good judgment.
Overview
6
6
years of professional experience
Work History
Receptionist/Business Manager
Mozingo Construction & Maintenance
Micro, North Carolina
12.2019 - 03.2022
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with Laborers and customers to build connections and nurture relationships.
- Interacted well with Laborers and customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class Receptionist work.
- Drafted invoices for completed work.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Senior Key Holder
Wendys
Dunn, North Carolina
01.2018 - 05.2019
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Received and counted money.
- Accepted and processed customer returns.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Directed customers to correct store locations.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Provided sales feedback to management to address concerns in sales reports.
- Submitted reports to senior management to aid in business decision-making and planning.
- Used weekly financial data to analyze company growth and optimize operational strategies.
Shift Manager
Arbys
Graham, North Carolina
01.2017 - 01.2018
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Trained back-up associates and led crew members in managing operations of storefront.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Lead Team Member
Pizza Hut
Henderson, North Carolina
01.2016 - 01.2017
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
- Continuously checked products for quality assurance according to strict guidelines.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Applied finishes to completed products and packaged completed items in boxes and containers for shipment.
- Distributed individual assignments to team members and monitored progress against production timetables.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Safely operated finishing tool to prepare products for inspections and packaging.
Education
High School Diploma -
Western Alamance High School
Elon, NC05.2005
Skills
- Financial Statement Review
- Problem Anticipation and Resolution
- Business Leadership
- Records Organization and Management
- Verbal and Written Communication
- Mathematical Calculation and Reasoning
- Staff Management
- Originality and Creativity
- Regulatory Compliance
- Policy Development and Enforcement
- Recruiting and Hiring
- Management Training
- Human Resources Oversight
- Finance and Accounting Oversight
- Budget Creation
- Focus and Follow-Through
- Sales and Marketing
- Process Improvement
- Program Optimization
- Issue Resolution
- Business Development
- Client Relationship Management
- Administrative Management
- Customer Service
- Lead Generation
- Sales Tracking
- Analytical Thinking
- Safety Procedures
- Risk Assessment and Management
- Employee Scheduling
- Cross-Functional Collaboration
- Product Launching
- Advertising Campaign Development
- Data Confidentiality
- Coaching and Mentoring
- Money Handling
- Content Workflow
- Providing Feedback
- Database Maintenance
- Product Transportation
- Strategic Networking
- Online Databases
- Charge Capturing
- Office Supplies and Inventory
- Price Structuring
- Special Promotions Planning
- Desktops, Laptops and Mobile Devices
- Resident Satisfaction
- Business Forecasting
- Layout Planning
- Word Processing
- Accounts Payable and Receivable
- Workforce Management System Software
- Public Outreach
- Timelines and Milestones
- Credit Terms Determination
- Retail Business Management
- Internal Fraud
- Business Continuity Crisis Management
- Business Management Software
- Employee Motivation
- Strategic Vision
- Customer Relations
- Profit and Loss Reporting
- Inventory Tracking and Management
- Office Reception
- Leadership
- Documentation
- Logistics
Works in freelance sales selling clothing online
Currently as a side hustle I use three different online platforms to sell clothing to go towards supporting my infant son.
Timeline
Receptionist/Business Manager
Mozingo Construction & Maintenance
12.2019 - 03.2022
Senior Key Holder
Wendys
01.2018 - 05.2019
Shift Manager
Arbys
01.2017 - 01.2018
Lead Team Member
Pizza Hut
01.2016 - 01.2017
High School Diploma -
Western Alamance High School
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