Virginia Cole
Compton,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
AT&T Call Center
04.2005 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - Interdisciplinary Studies
Los Angeles Southwest College
Los Angeles, CA06.2009
Skills
- Strong sense of organization
- Customer Relations
- Good sense of Initiation
- Problem solver
- Type 50 wpm
Timeline
Customer Service Representative
AT&T Call Center
04.2005 - Current
Associate of Arts - Interdisciplinary Studies
Los Angeles Southwest College
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