Summary
Overview
Work History
Education
Skills
References
Timeline
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Virginia Compton

Washington Court House,OH

Summary

Hardworking and committed to working in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and helping team members. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

5
5
years of professional experience

Work History

Sales Associate

Certus Motus, Inc
Sayreville, NJ
04.2021 - 07.2023
  • WORKING REMOTE FROM HOME
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.

Import Assistant

The Coop, LLC
Monroe, Was
05.2019 - 05.2020
  • Assisted in the coordination of import shipments, including documentation and customs clearance.
  • Performed data entry to accurately record all incoming shipment information.
  • Monitored and tracked freight delivery schedules to ensure timely arrival of goods.
  • Collaborated with vendors to resolve discrepancies in shipments or invoices.
  • Verified accuracy of product codes, descriptions, and quantities on incoming shipments.
  • Negotiated contracts with overseas suppliers for optimal pricing on imported goods.

Customer Service Representative

Cascade Animal Clinic
Monroe, Was
06.2018 - 06.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Made outbound calls to obtain account information.
  • Conferred with customers by telephone or in person to provide information about products or services.

Education

High School Diploma -

Lake Stevens Sr High School
Lake Stevens, WA
06-2003

Skills

  • Order Processing
  • Upselling
  • Customer Needs Assessment
  • Client Account Management
  • Outgoing Personality
  • Conflict Resolution
  • Time Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Reliable and punctual
  • Multi-tasking strength
  • Relationship Building
  • Meeting deadlines
  • Positive and professional
  • Excellent communication skills

References

References available upon request.

Timeline

Sales Associate

Certus Motus, Inc
04.2021 - 07.2023

Import Assistant

The Coop, LLC
05.2019 - 05.2020

Customer Service Representative

Cascade Animal Clinic
06.2018 - 06.2019

High School Diploma -

Lake Stevens Sr High School

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Virginia Compton