Virginia Contreras
Sierra Vista,AZ
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Talented supervisor proven successful in leading administrative team members in high-volume fast pace settings. Knowledgeable about DDD regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
DTA Supervisor
Embrace Life Services
Sierra Vista, AZ
08.2022 - 08.2024
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recruited, interviewed and selected employees to fill vacant roles.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Interpreted and explained work procedures and policies to brief staff.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Guided employees in handling difficult or complex problems.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Cleaning Crew Member
Windermere Hotel
Sierra Vista, AZ
03.2018 - 01.2019
- Measured and mixed detergents with water for use in commercial cleaning.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Labeled and properly stored chemicals, equipment and cleaning products.
- Created inventory checklists and stocked housekeeping carts.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Reported damaged and broken furniture, upholstery and fixtures to supervisors.
- Spot-cleaned glass surfaces and windows with cleaning solutions.
- Swept, mopped and sanitized wooden and tile floors.
- Dusted ceiling fans and air vents to eliminate dirt buildup.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Reduced cleaning time significantly while maintaining company quality standards.
- Sanitized frequented areas and equipment using approved supplies.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Collected trash from floors within hallways, bathrooms and work areas.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Restocked supplies, replacing toiletries, liners and soaps.
- Transported trash and hazardous waste to appropriate disposal area.
- Responded to emergency cleaning requests to meet client expectations.
Team Leader
Clean Hands Services
Sierra Vista, AZ
02.2010 - 08.2018
- Reviewed completed work to verify consistency, quality and conformance.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Fostered positive employee relationships through communication, training, and development coaching.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Offered training and support to keep team members motivated and working toward objectives.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Maintained daily inventory to facilitate successful material distribution.
- Delegated daily tasks to team members to optimize group productivity.
- Completed daily quality assurance duties to provide feedback for improvements.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked closely with human resources to support employee management and organizational planning.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Organized client meetings to provide project updates.
Food Service Worker
Johnson Elementary
Sierra Vista, AZ
08.2014 - 05.2017
- Received food orders from individuals and explained offerings.
- Washed, peeled and seeded fruits and vegetables.
- Maintained order and cleanliness of work areas to conform with health codes.
- Performed variety of duties related to food service.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained professional demeanor during interactions with customers and co-workers.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Monitored inventory to keep adequate stock of food items and supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Followed recipes and customer requests to prepare meals.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Prepared variety of foods according to exact instructions and recipe specifications.
Education
GED -
Cochise College
Sierra Vista, AZ05-2000
Skills
- Troubleshooting
- Staff Management
- Administrative Management
- Data Entry
- Office Management
- Employee Supervision
- Scheduling
- Bookkeeping
- Goal Setting
- Support Services
- Staff Development and Training
- Workflow Optimization
- Event Coordination
- Motivational Leadership
- Policy Development
- Program Development
- Decision-Making
- Staff Training
- New Hire Orientation
- Phone and Email Etiquette
- Microsoft Office
- Multitasking and Organization
- Meeting Coordination and Support
- Cash Handling
- Client Service
- Analytical Thinking
- People Management
- Leadership
- Teamwork and Collaboration
- Problem-Solving
- Flexible Schedule
- Safety
- Conflict Resolution
- Educational Support
- Child Supervision
- First aid and CPR
- First Aid
- Early Childhood Development
- Effective team leader
- Activity Planning
- Friendly
- Active listener
- Behavior management techniques
- Valid Driver's License
- People-oriented
- Housekeeping
- Activity and Event Planning
- Reliable
- Family Support
- MS Office proficient
- Basic clerical knowledge
- Skilled in working with special needs children
References
References available upon request.
Timeline
DTA Supervisor
Embrace Life Services
08.2022 - 08.2024
Cleaning Crew Member
Windermere Hotel
03.2018 - 01.2019
Food Service Worker
Johnson Elementary
08.2014 - 05.2017
Team Leader
Clean Hands Services
02.2010 - 08.2018
GED -
Cochise College
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