Virginia Cornejo
Port Hueneme,CA
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Operations Specialist
Rescue Mission Alliance
01.2021 - Current
- Streamlined operational processes to enhance efficiency and reduce turnaround time.
- Coordinated cross-departmental communication to ensure alignment on project goals and deliverables.
- Implemented training programs for new hires, resulting in improved onboarding experiences and productivity.
- Analyzed workflow data to identify bottlenecks and recommend process improvements for increased performance.
- Collected, arranged, and input information into database system.
- Led initiatives to optimize inventory management systems, reducing stock discrepancies and improving accuracy.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Accounts Receivable
Sandel Ansell Inc
11.2019 - 01.2021
- Cash application (Posting payments to customers’ accounts)
- Invoicing and manually inputting Taxes for CA and WA invoices.
- Billing (entering P.O. in the system, submitting invoices to customer via email and mail 3rd party billing)
- Issuing credits to customers (short shipments, damaged product, and rebates)
- Maintaining GL accounts
- Issuing payments to vendors
- Processing expense reports and issuing payment to employees.
- Reduced outstanding accounts receivable balances by diligently following up on overdue invoices.
Claims Specialist
Universal Music Group
06.2017 - 10.2019
- Research customer claims and analyze to determine if UMG should deny the claim or make a billing adjustment for pricing errors, returns, shipment discrepancies, or any other discrepancy, and deferring more complex issues to the credit management
- Prepare paperwork for billing adjustments and, if necessary, follow up with correspondence to the customer
- File claims with trucking company for lost or damaged product
- Follow established company policies for above mentioned functions
- Assist Credit staff with claims reporting, special projects, chargeback reconciliation and trouble shooting
AR Specialist
Premium Quality Lighting
02.2016 - 06.2017
- Manage more than 1,200 retail accounts by achieving goals, quotas, and objectives; reducing delinquent accounts and bad debt and maximizing recovery.
- Review customer’s overdue balances, update customer aging reports using Excel (pivot tables and v-lookup).
- Review all accounts daily, apply any open credits to the appropriate invoices.
- Reconcile short payments and chargebacks (shortage, pricing, promotional credits)
- Update and maintain accurate customer accounts notes in system to better manage accounts.
Credit & Collections Representative
Regency Lighting
05.2012 - 02.2016
- Manage more than 2,000 retail accounts by achieving goals, quotas, and objectives; reducing delinquent accounts and bad debt and maximizing recovery.
- Review customer’s overdue balances, update customer aging reports using Excel (pivot tables and v-lookup).
- Review all accounts daily, apply any open credits to the appropriate invoices.
- Reconcile short payments and chargebacks (shortage, pricing, promotional credits)
- Update and maintain accurate customer accounts notes in system to better manage accounts.
- Establish credit limits up to $15K via D&B reports and Experian; recommended credit limits above $15K with supervisor’s approval.
- Identify write-off accounts; perform write-offs.
- Prevent losses by monitoring customer account balances; set-up and manage payment plans with customers.
- Place delinquent accounts on credit hold and send out demand letters.
- Provide management with updates on top delinquent accounts.
- Transfer accounts to collection agencies as needed.
- Meet with Regional Sales Manager weekly to trouble shoot and solve any outstanding customer issues.
- Interact heavily with Sales Managers and Customer Service.
- Serve as back up to Cash Applications and billing.
Credit & Collections Representative
Ryan Herco Flow Solutions
08.2010 - 04.2012
- Recognized as top collector with more than 1000 accounts by achieving goals, quotas, and objectives; reducing delinquent accounts and bad debt and maximizing recovery.
- Review customer’s overdue balances, update customer aging reports using Excel.
- Review all accounts daily, apply any open credits to the appropriate invoices.
- Update and maintain accurate customer accounts notes in system to better manage accounts.
- Work with customer and Sales team when customers request increased credit limits; run D&B reports and update Trade References.
- Identify write-off accounts; perform write-offs.
- File claims on customer’s Bonds if they fail to pay; send out 10-day demand letters.
- Prevent losses by monitoring customer account balances; set-up and manage payment plans with customers.
- Transfer accounts to collection agencies as needed.
- Meet with Regional Sales Manager weekly to trouble shoot and solve any outstanding customer issues.
Customer Service Rep/ Claims Assoc 1
WGA Industry Health Fund
12.2008 - 07.2010
- Managed high volume customer service inquires/claims handling to the public.
- Heavy data entry and inputting medical claims into system.
- Specialized in assisting clients with policy coverage and medical claims questions and concerns.
- Making outbound calls regarding retractions. Arranging payment plans or advising how payment will be retracted.
Accounting Clerk
COHR Masterplan, Inc.
05.2007 - 05.2008
- Support Finance team and vendors with questions/concerns regarding payments.
- Review all incoming expense reports from employees and enforce T&E policies and procedures.
- Data entry into Great Plains accounting system. Maintain monthly expenditure reports by department.
Customer Service Medical Claim Examiner
Blue Cross
12.2004 - 01.2007
- Managed high volume customer service inquires/claims handling to the public.
- Heavy data entry and inputting medical claims into system.
- Specialized in assisting clients with policy coverage and medical claims questions and concerns.
Education
Medical Biller and Insurance Coder
UEI College
Van Nuys, CA01.2008
General Education Studies, Creative Writing Scholarship
West Valley Occupational Center
Woodland Hills, CA01.2000
Skills
- Microsoft Office Suite with emphasis in Word, Excel and Outlook
- Excellent Data Entry Skills; 10-Key by Touch
- Exemplary Customer Service Skills
- Strong Communication Skills
- Impeccable Organizational Practices
- Operational efficiency
- Operations coordination
- Process planning
- Resource planning and scheduling
- Scheduling expertise
- Cost reduction strategies
- Experience in leadership
- Attention to detail
- Time management
- Problem-solving
Timeline
Operations Specialist
Rescue Mission Alliance
01.2021 - Current
Accounts Receivable
Sandel Ansell Inc
11.2019 - 01.2021
Claims Specialist
Universal Music Group
06.2017 - 10.2019
AR Specialist
Premium Quality Lighting
02.2016 - 06.2017
Credit & Collections Representative
Regency Lighting
05.2012 - 02.2016
Credit & Collections Representative
Ryan Herco Flow Solutions
08.2010 - 04.2012
Customer Service Rep/ Claims Assoc 1
WGA Industry Health Fund
12.2008 - 07.2010
Accounting Clerk
COHR Masterplan, Inc.
05.2007 - 05.2008
Customer Service Medical Claim Examiner
Blue Cross
12.2004 - 01.2007
General Education Studies, Creative Writing Scholarship
West Valley Occupational Center
Medical Biller and Insurance Coder
UEI College
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