Virginia Cox
Memphis,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in financial services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.financial
Overview
10
10
years of professional experience
Work History
Sorter/Document Scanner
Williams-Sonoma
Memphis, IN
12.2021 - 12.2021
- Assessed and sorted items into containers or designated areas according to classification, size and condition.
- Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items.
- Used hand-held scanner to enter data product information.
- Swept and mopped floors and removed and stacked pallets.
Member Service Representative
Memphis Area Teachers Credit Union
Memphis, TN
01.1984 - 01.1994
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
Education
BBA - Sales And Marketing Education
University Of Memphis
Timeline
Sorter/Document Scanner
Williams-Sonoma
12.2021 - 12.2021
Member Service Representative
Memphis Area Teachers Credit Union
01.1984 - 01.1994
BBA - Sales And Marketing Education
University Of Memphis
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