Summary
Overview
Work History
Education
Languages
Timeline
Generic

Virginia Cruz

Las Vegas,NV

Summary

Reliable Room Service Server possessing outstanding customer service abilities in hospitality industry. Proficient in taking guest orders, collecting dirty dishes and utensils and delivering full service menu and drinks. Dependable individual with excellent telephone etiquette and happy, cheerful demeanor. Offering 4 years of experience delivering prompt service to all guests. Offers positive and professional communication skills. Understands importance of delivering food quickly, getting orders correct and quickly handling problems. Energetic and upbeat with flexible schedule. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience

Work History

Room Service Order Taker

Aria mgm
Las Vegas , NV
12.2009 - Current
  • Provided guests with information about menu items, made suggestions and took orders.
  • Reviewed item requests and room service orders for accuracy and needed assistance.
  • Completed over [Number] guest orders by phone daily.
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Maintained clean, neat and professional uniform to promote positive corporate image.
  • Took telephone orders, billed items to rooms and communicated orders to kitchen.
  • Answered guest questions related to pricing and food and beverage ingredients.

Buss Person

Excalibur Hotel & Casino
Las Vegas, NV
07.2003 - 12.2009
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Maintained clean, neat and professional uniform to promote positive corporate image.
  • Resolved guest concerns and issues quickly and effectively.
  • Assessed quality of food and beverage products prior to delivery.
  • Prepared silverware roll-ups, took out trash and washed dishes.
  • Prepared for busy periods by restocking stations and maintaining clean work areas.
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
  • Removed trays and stacked dishes for return to kitchen after finished meals.

Education

High School Diploma -

Valencia High School
Placentia, CA
06.1988

Languages

Spanish
Professional
English
Professional

Timeline

Room Service Order Taker

Aria mgm
12.2009 - Current

Buss Person

Excalibur Hotel & Casino
07.2003 - 12.2009

High School Diploma -

Valencia High School
Virginia Cruz