Summary
Overview
Work History
Education
Skills
Timeline
Generic

Virginia Dahilig

Roseville,CA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

41
41
years of professional experience

Work History

Commercial Administrative Assistant

Umpqua Bank
04.2006 - 09.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Loan Assistant

Sanwa Bank
11.1988 - 04.2006
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Assessed loan compliance to meet commercial lending laws and regulations.
  • Ordered information such as credit reports, environmental assessments and property appraisals.
  • Monitored key dates to obtain information by deadlines.

Phone Sales Representative

Pennysaver
10.1988 - 10.1989
  • Completed daily cold calling and outreach to build sales pipeline.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Followed up with customers to solicit further sales.
  • Qualified leads and set up customer appointments for outside sales team.
  • Asked pertinent questions to understand customer requirements.

Crew Member

Wendys Restraunt
09.1982 - 10.1987
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.

Education

No Degree - Business Education

Sacramento City College
Sacramento, CA

High School Diploma -

C. K. Mcclatchy High School
Sacramento, CA
06.1983

Skills

  • Information Security
  • Report Writing
  • Minute Taking
  • Office Administration

Timeline

Commercial Administrative Assistant

Umpqua Bank
04.2006 - 09.2023

Loan Assistant

Sanwa Bank
11.1988 - 04.2006

Phone Sales Representative

Pennysaver
10.1988 - 10.1989

Crew Member

Wendys Restraunt
09.1982 - 10.1987

No Degree - Business Education

Sacramento City College

High School Diploma -

C. K. Mcclatchy High School

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Virginia Dahilig