Virginia Daniel
Portland,OR
Summary
Health Specialist with education and experience in clinical operations and healthcare delivery, supporting organizational implementation and maintenance of health delivery regulatory compliance and best practices. Background in Speech Language Pathology, sales, and book publishing. Dependable, serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Speech and Language Pathologist
Reliant Rehabilitation
09.2023 - Current
- Enhanced the quality of life for patients with speech and language disorders through personalized treatment plans and consistent progress monitoring.
- Educated health care professionals; including physicians, nurses, therapists and other ancillary staff on ways to humanize patients' experiences and improve delivery of services.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation through customer-service based viewpoint.
- Educated families on strategies for supporting their loved one''s communication at home, fostering a supportive environment for continued progress.
- Led professional development workshops for colleagues seeking to expand their knowledge in the field of speech-language pathology.
- Conducted thorough assessments to accurately diagnose speech, language, voice, fluency, and swallowing disorders in patients.
- Developed innovative therapy exercises that effectively targeted patients'' specific areas of difficulty and helped them achieve their goals more efficiently.
- Streamlined documentation processes while maintaining high standards of confidentiality as required under HIPAA regulations.
- Collaborated with multidisciplinary teams to develop comprehensive care plans addressing the unique needs of each patient.
- Documented developments and regressions in patients' speech, making treatment adjustments based on latest information.
- Educated patients and family members about various topics such as communication techniques or strategies to cope with and avoid personal misunderstandings.
- Maintained confidentiality of patient finances, records and health statuses.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Speech Language Pathologist
Infinity Rehab
07.2022 - 09.2023
- Participate in care plan meetings with interdisciplinary team, family members and patients to effectively communicate therapy plans of care and address needs prior to discharge.
- Conducted thorough evaluations of patients' swallowing abilities, leading to appropriate recommendations for diet modifications or further medical referrals when necessary.
- Implemented group therapy sessions for individuals with similar communication challenges, promoting peer support and increased motivation.
- Collaborated with multidisciplinary teams to create comprehensive treatment plans for patients with complex communication disorders.
- Established strong relationships with patients and families, fostering trust and collaboration towards shared treatment goals.
- Evaluated and diagnosed patients with speech, language, voice, and fluency disorders using standardized assessments and clinical observations.
- Developed evidence-based treatment plans that effectively addressed the unique needs of each patient, leading to improved outcomes over time.
- Provided information on speech improvement techniques and non-verbal communication methods.
- Educated patients and family members about various topics such as communication techniques or strategies to cope with and avoid personal misunderstandings.
- Documented developments and regressions in patients' speech, making treatment adjustments based on latest information.
Head Liaison for No Empty Seats Today Charity
White Bird Dance
06.2013 - 06.2014
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Provided detailed progress reports to stakeholders throughout project lifecycles, ensuring transparency regarding status and outcomes.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Successfully communicated with entities inside and outside of business.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
- Developed and implemented liaison initiatives to facilitate communication between departments and stakeholders.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Sales Associate
Berkshire
01.2011 - 01.2013
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Organized in-building promotions and events to increase foot traffic and drive additional sales opportunities.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
Production Assistant
BW&A Books, Inc.
01.2007 - 01.2011
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Enhanced production efficiency by streamlining processes and implementing organizational improvements.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Aided in achieving project goals through active participation in team meetings and collaborative brainstorming sessions.
- Supported on-time project completion by effectively prioritizing tasks and managing workflow.
- Contributed to cost savings by identifying areas for improvement in resource allocation and usage.
- Demonstrated adaptability in handling various production roles as needed, enhancing versatility within the team.
- Developed positive relationships with vendors and suppliers, optimizing collaboration and quality of materials received.
Education
Bachelor of Arts - Modern Dance
UNCG
Greensboro, NCBachelor of Arts - English Literature
NCSU
Raleigh, NCPost-Baccalaureate - Speech Language Pathology
PSU
Portland, ORMaster of Science - Speech Language Pathology
Idaho State University
Pocatello, ID06.2020
Skills
- Providing Information and Resources
- Caring and Empathetic
- Quality Standards and Protocols
- Patient Confidentiality and Data Security
- Calm and Effective Under Pressure
- Patient Needs Assessment and Referral
- Organized and Efficient
- Parent and Caregiver Training
- Cognitive-Communication Therapy
- Dysphagia Management
- Voice Rehabilitation
- Stroke Recovery Assistance
- Traumatic Brain Injury Support
- Augmentative Communication
- Patient Advocacy
- Excellent Communication
Certification
- SPEAK OUT! Training and Certification
- Passy-Muir Speaking Valve Training
Timeline
Speech and Language Pathologist
Reliant Rehabilitation
09.2023 - Current
Speech Language Pathologist
Infinity Rehab
07.2022 - 09.2023
Head Liaison for No Empty Seats Today Charity
White Bird Dance
06.2013 - 06.2014
Sales Associate
Berkshire
01.2011 - 01.2013
Production Assistant
BW&A Books, Inc.
01.2007 - 01.2011
Bachelor of Arts - Modern Dance
UNCG
Bachelor of Arts - English Literature
NCSU
Post-Baccalaureate - Speech Language Pathology
PSU
Master of Science - Speech Language Pathology
Idaho State University
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