Virginia Diaz

• Accompany youth for outing, outside of shelter.
• Conduct intake services to include but not limited to completing necessary paperwork, providing youth with an overview of the program services and for initial placements of youth into the shelter.
• Provide basic needs to youth upon arrival to the program (to include but not limited to meal, clothing, hygiene products, shower and bedroom assignment).
• Must provide Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements.
• Develop positive rapport with youth while serving as a role model to create a safe and caring environment.
• Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
• Observe, report and document identified behavior patterns and required information that merit documentation such as: Elevated supervision forms, close observations, food logs, sleep logs and bed check logs.
• May be asked to provide personal care services to infants and toddlers in a childcare setting. Perform a variety of tasks to include but not limited to: dressing, feeding, bathing, and overseeing toddler’s play. (Only for region programs with children from 0-17 years of age and certified personal care staff only)
• Maintain a safe, clean and hazard-free facility. Tasks include regular maintenance and general cleaning of common areas including restrooms and kitchen, rotation of laundry (linen, towels and clothes) duty.

• Conduct intake services to include but not limited to: completing necessary paperwork, providing youth with an overview of the program services and for initial placements of youth in to the shelter.
• Responsible for providing basic needs to youth upon arrival to the program (to include but not limited to: meal, clothing, hygiene products, shower and bedroom assignment).
• Must provide Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements.
• Develop positive rapport with youth while serving as a role model to create a safe and caring environment.
• Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to.
• Be able to assist in the distribution of medications to youth as prescribed by Medical Provider.
• Maintain a safe, clean and hazard-free facility. Tasks include regular maintenance and general cleaning of common areas including restrooms and kitchen, rotation of laundry (linen, towels and clothes) duty.
• Assisted minors with daily living needs to maintain self-esteem and general wellness.
• Provided emotional support to minors during difficult times, fostering a sense of trust and psychological wellbeing.
• Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each minor.

• Supervision of children in shelter placement.
• Trained and assigned other child care workers to shift procedures.
• Processed paperwork for youth intake process to shelter.
• Accompany youth for outing, outside of shelter setting.
• Maintained a safe and clean environment for the children by adhering to health and safety protocols.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Promoted good behavior with positive reinforcement methods.
• Improved emotional well-being of children through providing consistent support and empathy in various situations.
• Assisted in potty training and other daily hygiene activities to support child development.
• Encouraged children to develop healthy social and emotional skills.
• Logged information regarding naps, feedings, and any medications administered.

• Performs data entry functions.
• Maintains familiarity with changes in department programs and information.
• Maintain efficiency in call-taker duties as assigned.
• Process Open Records Requests to ensure requests handled in accordance with the Texas Public Information Act in a timely and accurate manner for internal and external customers.
• Searches and retrieves information from files, computer records, and other documents in response to specific requests.
• Access specific records for other members of the organization and the public.
• Digitize records with the appropriate software or technology.
• Classify, code, process, store, retrieve, and preserve or destroy records.
• Maintain positive customer relations through customer service.
• Maintain an organized inventory, directory, or index of all records.
• Maintain privacy and confidentiality by securing records.
• Establish and maintained effective working relationships with department customers and staff.
• Support to workers, in information and the processing of permits.

• Assigned and coordinated work projects such as filing and updated records and monthly and yearly reports
• Trained and managed other fiscal techs.
• Prepared daily bank deposit and financial paperwork for financial department.
• Processed permits and payments for customers.
• Answer incoming calls from customers with inquiries to the permitting process.