Virginia Dupuis
James Bernick MDVIP
Baytown,TX
6
years of professional experience
Dedicated professional with extensive experience in office administration and customer service. Proven ability to manage appointment scheduling and patient check-in processes, leading to improved clinic efficiency and heightened patient satisfaction.
Work History
Head of Administration
5 Years 10 Months- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled and coordinated appointments, ensuring optimal use of office resources.
- Managed patient check-in processes efficiently.
- Coordinated appointment scheduling, ensuring optimal utilization of physician time.
- Trained new staff on front desk protocols and procedures to enhance team performance.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed patient scheduling and appointment coordination to optimize clinic operations.
Education
High School Diploma
Skills
EMRSystems & Electronic Medical Records ManagementOperations management
Records management
Customer service
Attention to detail
Patient Scheduling & Appointment Coordination
Patient Check-In/Check-Out
Insurance Verification & Eligibility
HIPAA Compliance & Patient Confidentiality
Office Inventory & Supply Management
Process Improvement & Office Efficiency
Excellent Communication & Customer Service
Multitasking & Time Management
Timeline
Head of Administration
James Bernick MDVIP
10.2020 - CurrentRead More
La Porte HighSchool
High School Diploma
Read More