Virginia Edwards
La Vergne,TN
Summary
Dynamic Store Manager with a proven track record at Rack Room Shoes Inc., excelling in customer service and problem-solving. Enhanced team performance through effective training and innovative merchandising strategies, driving sales growth and improving customer satisfaction. Skilled in inventory management and fostering strong customer relations, ensuring operational excellence and profitability.
Overview
2019
2019
years of professional experience
Work History
Store Manager
Rack Room Shoes Inc.
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Trained and developed staff on company policies, procedures, and customer service excellence.
- Managed inventory levels to minimize stock discrepancies and enhance product availability.
- Implemented visual merchandising strategies to drive sales and improve store presentation.
- Conducted regular performance evaluations to identify areas for employee growth and improvement.
- Analyzed sales trends to adjust inventory purchasing and promotional strategies accordingly.
- Developed action plans for achieving quarterly sales goals aligned with corporate objectives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
Edible Arrangements
02.2014 - 04.2018
- Fostered a positive team environment to enhance collaboration and employee engagement in-store.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
Bachelor of Arts -
Nossi College of Art
Goodlettsville, TNSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Edible Arrangements
02.2014 - 04.2018
Store Manager
Rack Room Shoes Inc.
Bachelor of Arts -
Nossi College of Art