Virginia Eilrich
Dundee,IL
Summary
Accomplished Operations and Office Management professional with over 15 years of experience in supporting executive leadership and managing vendor relations. Expertise in purchasing, administrative functions, and logistics coordination, ensuring operational accuracy and customer service excellence. Recognized for strong problem-solving skills and adaptability to evolving business needs.
Overview
18
18
years of professional experience
Work History
Product Support Advisor
European Imports
12.2021 - Current
- Enhanced customer satisfaction by providing product guidance for accurate ordering.
- Addressed inquiries on product availability and specifications to support sales execution.
- Aligned critical information with teams to drive successful customer outcomes.
- Delivered presentations on new products and seasonal offerings to sales teams.
- Coordinated with op-sites on inventory and credit requests for fulfillment support.
- Monitored customer inquiries to identify trends and recommend improvements.
Office Manager
Signature Foods Group
06.2008 - 11.2021
- Serve as primary administrative and operational support for company principals, maintaining strong relationships with customers, vendors, and suppliers.
- Served as primary administrative and operational support for Vendors maintaining strong relationships while resolving issues efficiently and professionally.
- Set up new Vendors and products.
- Monitor and analyze market trends across dairy, pork, and beef categories, update pricing and market data on a weekly basis.
- Maintain product pricing, promotions, and vendor data in broker software.
- Investigate and resolve pricing discrepancies, deductions, and commission variances.
- Training new hires.
- Coordinate logistics with vendors, principals, and cold storage facilities to resolve delivery and inventory issues.
- Support sales and marketing teams with travel coordination, materials preparation, and trade show logistics.
- Assist with food show setup, product demonstrations, and event execution while ensuring food safety and sanitation compliance.
Education
Culinary Arts Program
Kendall College Culinary Institute
Chicago, ILFilm Studies
Columbia College Chicago
Chicago, ILSkills
- Product Support & Sales Enablement
- Vendor, Broker & Supplier Communication
- Customer & Account Support
- Sales Presentations & Product Education
- Market & Pricing Analysis
- Purchase Order & Commission Processing, credit assessment
- Trade Show & Event Support
- Microsoft 365 (Excel, Word, Outlook, Teams)
- Broker Software
Timeline
Product Support Advisor
European Imports
12.2021 - Current
Office Manager
Signature Foods Group
06.2008 - 11.2021
Film Studies
Columbia College Chicago
Culinary Arts Program
Kendall College Culinary Institute