Virginia E. Mawana
Takoma Park,MD
Summary
Experienced and dedicated bartender with a strong background in serving customers in bustling casual dining settings. Committed to delivering exceptional customer service and adhering to the highest standards of food safety. Skilled in crafting a wide range of delicious drinks from a diverse menu of memorized recipes. Continuously seeking opportunities to expand skill set and grow professionally, always striving for excellence in craft.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender/ABRA License Manager
Brooklands Finest Bar and Kitchen
Washington, DC
09.2023 - Current
- Verified identification and ages of all guests upon service.
- Restocked the bar with necessary products and supplies.
- Counted and reconciled banks against sales at the end of every shift.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Administrative Assistant
Ross & Moncure Inc.
Alexandria, VA
12.2021 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Bartender/Trainer
Red Derby
Washington, DC
07.2019 - 03.2020
- Interacted with guests while providing a friendly, upbeat and inclusive atmosphere.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
- Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
Bartender/ABRA Licensed Manager
Silo Restaurant
Washington, DC
10.2017 - 03.2020
- Followed departmental procedures and policies.
- Rang drink and food orders from the bar patrons into the Point OF Sales system.
- Provided guests with a friendly and comfortable atmosphere.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Lead Bartender
Jackson 20 (The Alexandrian Autograph Hotel)
Alexandria, VA
12.2016 - 10.2017
- Curated classic and innovative cocktails for the seasonal menus.
- Met with distributors and reps for monthly specials and promotional events.
- Kept detailed inventories for liquor, beer, wine, and bar supplies.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Established strong vendor relations for reliable product availability while negotiating favorable pricing terms that positively impacted profitability margins.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bartender
Sweet Fire Donna’s
Alexandria, VA
06.2014 - 12.2016
- Provided a memorable and an inviting unforgettable atmosphere while servicing customers.
- Maintained high standards of cleanliness, professional appearance and positive demeanor to ensure guests satisfaction.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
JEB Stuart Hgh School
Lake Barcroft, VA06.2002
Skills
- Strong multitasking
- Liquor, beer, and wine knowledge
- Clear and effective communication
- Cleanliness and hygiene
- Organizational ability
- Hospitality service expertise
- Team training and development
- Customer Service
- Highly reliable
Certification
- Alcoholic Beverage Regulation Administration (ABRA) Manager's License
- TIPS Certification
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender/ABRA License Manager
Brooklands Finest Bar and Kitchen
09.2023 - Current
Administrative Assistant
Ross & Moncure Inc.
12.2021 - 01.2023
Bartender/Trainer
Red Derby
07.2019 - 03.2020
Bartender/ABRA Licensed Manager
Silo Restaurant
10.2017 - 03.2020
Lead Bartender
Jackson 20 (The Alexandrian Autograph Hotel)
12.2016 - 10.2017
Bartender
Sweet Fire Donna’s
06.2014 - 12.2016
High School Diploma -
JEB Stuart Hgh School