Virginia Eubanks
Alma,AR
Summary
I have several years in Customer Service, I have a positive attitude, and love working with customers/patients.
Overview
13
13
years of professional experience
Work History
RDA
Dentures Today
Van Buren, AR
06.2023 - 09.2024
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Cricket Wireless
Van Buren, AR
02.2022 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Skyes Enterprises
Fort Smith, AR
05.2011 - 12.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
N/A - Secondary Education
Carl Albert State College
Sallisaw, OKDiploma -
Sallisaw High School
Sallisaw, OK05.2001
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
References
Christy Howell 479-208-3436
Megan Sims-Navarre 479-430-0646
Timeline
RDA
Dentures Today
06.2023 - 09.2024
Customer Service Representative
Cricket Wireless
02.2022 - 05.2023
Customer Service Representative
Skyes Enterprises
05.2011 - 12.2013
N/A - Secondary Education
Carl Albert State College
Diploma -
Sallisaw High School