Summary
Overview
Work History
Education
Skills
Timeline
Generic

VIRGINIA EVANS

Jacksonville

Summary

Adept at conflict resolution and critical thinking, I significantly enhanced customer loyalty and satisfaction at Tropar Manufacturing. My expertise in customer service and data entry, combined with a proven track record of resolving complex issues, contributed to a positive shift in customer engagement metrics. My role also involved training peers, showcasing leadership and a commitment to excellence.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Offering warm demeanor and excellent communication skills suited for customer interaction, eager to learn and grow in call center environment. Brings ability to quickly grasp new concepts and master tools essential for customer service roles. Ready to use and develop problem-solving and active listening skills in [Desired Position] role.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Tropar Manufacturing
11.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Billing, Filing
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Americas Call Center
04.2018 - 11.2023
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Trained staff on operating procedures and company services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Education

Degree in Criminal Justice (vocational) - Crime Scene Investigator

United Education Institute
Jacksonville, FL
04-2015

Associate of Applied Science - Social Sciences

Tidewater Community College
Norfolk, VA
03-2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Conflict resolution
  • Complaint handling
  • Professional telephone demeanor
  • Call management

Timeline

Customer Service Representative

Tropar Manufacturing
11.2023 - Current

Customer Service Representative

Americas Call Center
04.2018 - 11.2023

Degree in Criminal Justice (vocational) - Crime Scene Investigator

United Education Institute

Associate of Applied Science - Social Sciences

Tidewater Community College
VIRGINIA EVANS