Summary
Overview
Work History
Skills
Timeline
Generic

Virginia Flores

Rocky Ford,CO

Summary

Dedicated and versatile professional with a strong background in both secretarial and healthcare roles. Bringing a wealth of experience in office administration, including document preparation, file management, and schedule coordination, alongside compassionate care in healthcare settings. Proven track record as a Certified Nursing Assistant, skilled in providing patient-focused care, monitoring vital signs, and assisting with daily living activities. Exceptional verbal and written communication skills, with a focus on maintaining confidentiality and patient privacy. Adept at building trust and rapport with patients and colleagues, ensuring a supportive and efficient work environment. Committed to delivering high-quality service and contributing positively to team goals.

Overview

7
7
years of professional experience

Work History

Home Health CNA

Angels Of Care
01.2018 - Current
  • Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
  • Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
  • Provided transportation assistance to doctor appointments or therapy sessions as needed for continued patient care outside the home setting.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Supported mental well-being through engaging in conversation or recreational activities tailored to each individual's interests.
  • Promoted patient independence through skill-building activities, goal-setting, and encouragement in reaching milestones.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Fostered a positive environment for patients and their families by offering emotional support and encouragement during challenging times.

Secretary

KDA Airflow & Appliances
01.2017 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Created and updated records and files to maintain document compliance.
  • Contributed to a positive work environment by supporting colleagues when needed in various tasks or projects.
  • Drafted agendas, recorded minutes, and generated documents to facilitate meetings.
  • Improved document processing times by implementing digital archiving systems and reducing paper waste.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

Home Health CNA

Aim Home Health
01.2017 - 01.2018
  • Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
  • Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
  • Provided transportation assistance to doctor appointments or therapy sessions as needed for continued patient care outside the home setting.
  • Maintained accurate records of patients'' progress, appointments, and medications for efficient care coordination among healthcare providers.
  • Supported mental well-being through engaging in conversation or recreational activities tailored to each individual's interests.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Fostered a positive environment for patients and their families by offering emotional support and encouragement during challenging times.

Skills

  • Customer Service
  • Verbal and written communication
  • Organization
  • Customer and client relations
  • File Management
  • Compassion and Empathy
  • Invoice Processing

Timeline

Home Health CNA

Angels Of Care
01.2018 - Current

Secretary

KDA Airflow & Appliances
01.2017 - Current

Home Health CNA

Aim Home Health
01.2017 - 01.2018

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Virginia Flores