Manager/Server
Open To Work
Virginia Flores
Brookside Cafe
Hurst,TX
Work Preference
Desired Job Title
Certified Pharmacy TechnicianCertified Pharmacy TechnicianCustomer Care Representative
Work Type
Part Time
Location Preference
Remote
Important To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPersonal development programsPaid sick leave401k match4-day work week
16
years of professional experience
Experienced hospitality professional ready to lead and manage dynamic cafe environment. Proven track record in enhancing customer satisfaction, streamlining operations, and boosting sales. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in staff management, inventory control, and ensuring compliance with health and safety standards. Known for reliability, positive attitude, and effective problem-solving abilities.
Work History
Cafe Manager
6 Years 5 Months- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw daily operations, ensuring high standards of customer service and quality.
- Managed staff schedules, optimizing workforce efficiency and coverage during peak hours.
- Developed inventory management strategies, reducing waste and improving product availability.
- Led initiatives to improve operational workflows, resulting in enhanced productivity and customer satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Kept cafe in full compliance with health code standards and achieved consistent scores above 95.
Substitute Teacher
11 Months- Delivered engaging lesson plans to diverse student groups, adapting materials for various learning styles.
- Managed classroom behavior effectively, fostering a positive and respectful learning environment.
- Collaborated with permanent staff to implement curriculum changes and address student needs promptly.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Certified Pharmacy Technician
1 Year 3 Months- Compounded and dispensed medications according to physician prescriptions, ensuring accuracy and compliance with regulations.
- Managed inventory levels, performed stock audits, and coordinated timely replenishment of pharmaceutical supplies.
- Assisted in training new staff on pharmacy protocols and customer service standards to enhance team performance.
- Provided exceptional patient care by addressing inquiries regarding medications and offering counseling on proper usage.
- Oversaw daily operations of pharmacy department, ensuring adherence to safety protocols and quality standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Certified Pharmacy Technician
3 Years 2 Months- Implemented process improvements that streamlined workflow, reducing wait times for medication dispensing.
- Developed training materials for staff development programs focused on enhancing clinical knowledge and operational efficiency.
- Collaborated with healthcare professionals to optimize medication therapy management for pediatric patients, improving health outcomes.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
Education
Associate of Arts - Arts
Bachelor of Science - Informatics
Skills
Customer engagement
Coffee shop operations
Customer experience management
Employee scheduling
Staff management
Health and safety regulations
Continuous improvement
Operational efficiency
Food safety compliance
Menu updating
Menu development
Hiring and training employees
Timeline
Cafe Manager
Brookside Cafe
02.2020 - CurrentRead More
Substitute Teacher
Belton ISD
03.2016 - 02.2017Read More
Certified Pharmacy Technician
Sccott and White Children's Clinic
02.2012 - 05.2013Read More
Certified Pharmacy Technician
Scott and White Salado Clinic
02.2010 - 04.2013Read More
Western Governors University
Bachelor of Science from Informatics
Read More
University of Phoenix
Associate of Arts from Arts
Read More