Virginia Forbes
Riverside,RI
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
18
18
years of professional experience
Work History
Executive Assistant to the President
Holocaust Education Today, LLC
Riverside, RI
11.2016 - Current
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Developed presentations for special events held at or sponsored by the organization.
- Coordinated logistics for conferences and other events attended by representatives from the president's office.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Managed incoming calls and emails addressed to the President.
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
Retail Sales Associate
Reliable Gold Ltd. Fine Jewelry
Providence, Rhode Island
03.2012 - Current
- Demonstrated product features to customers.
- Greeted customers to determine wants or needs.
- Used product knowledge to suggest items to match client needs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled returns and exchanges according to company policies.
- Organized displays to attract customers and promote sales.
- Addressed customer questions and concerns regarding products and services.
- Operated point-of-sale systems accurately to process payments from customers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Participated in team meetings and training sessions.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Kept informed about new products arriving at the store on a regular basis.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers upon entering the store and provided assistance.
- Answered customer inquiries regarding product features, pricing, and availability.
Customer Relations Manager
Derecktor Shipyard
Bridgeport, CT
02.2007 - 03.2012
- Upheld privacy and security requirements for customer information.
- Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
- Participated in trade shows, conferences, and other events aimed at increasing brand awareness among potential customers.
- Addressed inquiries from clients and department team members.
- Coordinated with other departments to ensure that all necessary information was shared with customers promptly and accurately.
- Addressed customer questions and concerns regarding products and services.
- Facilitated team discussions about ways to improve the company's overall approach to managing customer relations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with inquiries via telephone, email, or online chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained accurate records of customer interactions and transactions.
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Monitored customer service standards to ensure high levels of customer satisfaction.
- Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
- Managed crisis communications, turning dissatisfied customers into brand advocates.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
Education
Bachelor of Arts - Communications
University of Rhode Island
Kingston, RI06-1981
Skills
- Exceptional organization
- Time management expertise
- Advanced multitasking
- Self-starter
- Professional and mature
- Articulate and well-spoken
- Strong problem solver
- Executive support
- Strong decision-making
- Office management
- Project management
- Conflict management
References
References available upon request.
Timeline
Executive Assistant to the President
Holocaust Education Today, LLC
11.2016 - Current
Retail Sales Associate
Reliable Gold Ltd. Fine Jewelry
03.2012 - Current
Customer Relations Manager
Derecktor Shipyard
02.2007 - 03.2012
Bachelor of Arts - Communications
University of Rhode Island
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