Virginia Forsyth
Foley,AL
Summary
Experienced customer service professional bringing 8 years of coordinating shipments and managing customer needs. Meticulous, resilient and flexible in handling diverse issues.. Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating outbound deliveries. Highly organized and forward-thinking team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Logistic Supply Specialist
UPS
08.2015 - Current
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Monitored outbound operations to establish timely delivery of packages.
- Ensure the correct routing and delivery of up too 1000 parcels daily, while maintaining a vigorous pace and adherence to all safety protocols.
Owner
Tide Cleaning Service
07.2014 - 08.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Manage all accounts receivable and accounts payable
Customer Service Associate
Manpower
11.2013 - 01.2014
- Focus on customer satisfaction.
- Handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Greeted and verified members and guests upon entry to optimize security.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Moved furniture for cleaning and set up for special events.
- Checked in and stocked inventory throughout facility.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA06.2011
High School Diploma -
Robertsdale High School
05.2000
Skills
- Critical Thinking
- Supply Tracking
- Material Handling
- Load Planning Support
- Analytical Thinking
- Exceptional Customer Service
- Items Inspection
- Process Optimization
- Shipping Documentation
- Stress Management
- Performance Management
- Punctual and Dependable
- Coaching and Mentoring
- Data Entry
- Shipping Procedures
- Company Procedure Adherence
- Inventory lists
- Customer Service
- Personal Protective Gear
- Shipment Arrangements
- Communications
Timeline
Logistic Supply Specialist
UPS
08.2015 - Current
Owner
Tide Cleaning Service
07.2014 - 08.2015
Customer Service Associate
Manpower
11.2013 - 01.2014
High School Diploma -
Cornerstone Christian Correspondence School
High School Diploma -
Robertsdale High School
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