Virginia Gallagher
Forked River,NJ
Summary
Accomplished Office Manager with a strong track record at Mindful Solutions NJ, LLC, recognized for enhancing office efficiency and patient care. Expertise in medical billing and coding, coupled with effective staff supervision, led to significant process improvements that elevated productivity levels. Known for exceptional leadership in team dynamics, workflow optimization, and administrative management, while excelling in communication and problem-solving to align with organizational goals. Committed to streamlining operations for greater functionality and improved service delivery.
Overview
42
42
years of professional experience
Work History
Office Manager
Mindful Solutions NJ, LLC
Toms River, NJ
12.2021 - Current
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Managed staff scheduling and set patient scheduling policy.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Overhauled the revenue collection system and accounting ledgers, benefiting both staff and patients.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Organized patient charts to support psychotherapists prior to scheduled appointments.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
- Pitched in to help with office tasks during busy periods and staff absences.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
Medical Coding Practicum
DeVry University
03.2020 - 04.2020
- Utilized ICD-10-PCS, ICD-10-CM, CPT, HCPCS, and coding modifiers to assign codes to patient cases in various medical specialties including Outpatient, In-Patient, Ambulatory, and Surgery
Executive Administrative Assistant to President
Argonaut Services
Howell, NJ
02.1990 - 09.1999
- Managed all administrative duties for a busy Private Investigation firm dealing with workers compensation fraud cases
- First point of contact for case intake – corresponded with insurance companies, gathered initial case information, analyzed information, and assigned case to appropriate investigator
- Prepared Case Reports for investigators, detailing what action was taken and outcomes of the investigation
- Managed workload of office staff and ensured office ran smoothly
Office Manager
Securall Monitoring
Pt. Pleasant, NJ
05.1987 - 09.1989
- Managed all administrative and supervisory duties for Security Company including completing all paperwork/filing, uploading data into system, and managing workload of staff
- Trained all new employees
- Managed Dispatch – decided course of action when alarm system notifications came in
- Audited all files and paperwork to ensure necessary processes and procedures were followed
Assistant to Benefits Administrator
Science Management Corp.
Bedminster, NJ
08.1983 - 04.1987
- Acted as assistant to the Benefits Administrator in the Human Resources Department of Science Management Corp’s World HQ
- Received health claims, participated in claims submission and resolution
- Acted as Third-Party Administrator Liaison and HMO Coach
- Completed data entry for Long-Term Disability
Education
Undergraduate Certificate in Medical Billing and Coding – Health Information Coding Concentration - Health Information Coding Concentration (CCS)
DeVry University
New Brunswick, NJ10.2020
Undergraduate Certificate in Medical Billing and Coding - Medical Billing and Coding (CCA)
DeVry University
New Brunswick, NJ05.2020
Correspondence Medical Terminology Course -
12.1989
Executive Secretarial Certificate -
Berkeley College
Woodbridge, NJ06.1983
Skills
- MEDICAL BILLING & CODING
- ICD-9
- ICD-10
- CPT
- REIMBURSEMENT
- MEDICAL TERMINOLOGY
- CLAIM SUBMISSION
- PATIENT CHARTING
- HIPAA/PATIENT CONFIDENTIALITY
- Bookkeeping
- Billing
- Supply management
- Workflow planning
- Scheduling and calendar management
- Scheduling
- Team bonding
- Organizational skills
- Information protection
- Policy development
- Policy and procedure modification
- Customer relations
- Employee supervision
- Mail handling
- Data retrieval systems
- Administrative support
- Office management
- Policy implementation
Courseworksummary
- ICD-10-PCS AND ICD-10-CM, Gained experience in order to accurately dissect operative reports and building codes in ICD-10-PCS.
- MEDICAL TERMINOLOGY, Foundations of words used to describe the human body and its conditions.
- CURRENT PROCEDURAL TERMINOLOGY, Knowledge of clinical classification systems expanded through presentations of Current Procedural Terminology [CPT-4].
- INTRODUCTION TO HEALTH SERVICES AND INFORMATION, History and organization of current issues in U.S. delivery systems.
- HEALTH INFORMATION PROCESSES, Fundamentals of database management applied to health information examples.
- HEALTH INSURANCE REIMBURSEMENT, Reimbursement and payment methodologies applicable to healthcare.
- PHARMACOLOGY, Introduction to commonly prescribed drugs, their classification, and their effects on the body.
Timeline
Office Manager
Mindful Solutions NJ, LLC
12.2021 - Current
Medical Coding Practicum
DeVry University
03.2020 - 04.2020
Executive Administrative Assistant to President
Argonaut Services
02.1990 - 09.1999
Office Manager
Securall Monitoring
05.1987 - 09.1989
Assistant to Benefits Administrator
Science Management Corp.
08.1983 - 04.1987
Undergraduate Certificate in Medical Billing and Coding – Health Information Coding Concentration - Health Information Coding Concentration (CCS)
DeVry University
Undergraduate Certificate in Medical Billing and Coding - Medical Billing and Coding (CCA)
DeVry University
Correspondence Medical Terminology Course -
Executive Secretarial Certificate -
Berkeley College
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