Virginia Garcia
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Aldo Shoes
Miami, FL
05.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Coordinated with other departments to ensure smooth flow of operations.
Sales Associate
GUESS Factory
Miami, FL
06.2022 - 05.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions and offered product advice.
Sales Associate
Gbguess
Miami, FL
09.2019 - 04.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Sales Lead Manager
Aldo Shoes
Miami, FL
10.2017 - 11.2018
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Collaborated with management to determine key tasks and delegate to staff members.
- Partnered with store leadership team to learn and understand management processes and reports.
- Identified opportunities to drive traffic into store through networking, community outreach and product launches.
- Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
Key Holder
Guess Accessories
Miami, FL
07.2016 - 07.2017
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Counted and balanced registers.
- Identified opportunities to drive traffic into store through networking, community outreach and product launches.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Dentis
Consultorio dental Garcia Reyes
Venezuela
03.2011 - 03.2016
- Designed and fitted patients with dentures, bridges and other prosthodontic dental appliances.
- Took impressions for dental appliances and sent prosthesis to outside dental labs.
- Examined patients' teeth, gums and oral tissue to identify and diagnose conditions.
- Kept patient information confidential and respected patients rights to privacy.
- Taught patients how to properly brush and floss for optimal dental health.
- Assisted with recruitment, training and management of staff.
- Educated patients on proper oral hygiene to promote oral health and disease prevention.
- Reviewed x-rays to identify cavities and other issues.
- Consulted patients to explain treatment plan details and information about upcoming dental procedures.
- Followed up with patients after procedures for proper pain management.
- Participated in dental health programs to educate community.
- Demonstrated proper flossing and brushing techniques to patients.
- Prescribed antibiotics for patients.
- Referred patients to specialists for wisdom teeth removal, braces and other procedures.
- Gave patients desensitizing agents to prepare for anesthetic administration.
Education
Odontologia - Odontologia
Universidad Gran Mariscal De Ayacucho
Venezuela01.2014
Skills
- Recruiting and interviewing
- Sales monitoring
- Employee Scheduling
- Marketing knowledge
- Retail Operations
- Customer Service Management
- Cash Handling Accuracy
- Team training and development
- Bank Deposits
- Loss Prevention
- Operations Management
- Product and service knowledge
- Employee engagement
- Orientation and training
- Customer Relations
- Business Administration
- Retail Operations Management
- Money Handling
- Orientating and training
- Team motivation
- Strategic Planning
- Employee performance evaluation
Timeline
Assistant Manager
Aldo Shoes
05.2023 - Current
Sales Associate
GUESS Factory
06.2022 - 05.2023
Sales Associate
Gbguess
09.2019 - 04.2020
Sales Lead Manager
Aldo Shoes
10.2017 - 11.2018
Key Holder
Guess Accessories
07.2016 - 07.2017
Dentis
Consultorio dental Garcia Reyes
03.2011 - 03.2016
Odontologia - Odontologia
Universidad Gran Mariscal De Ayacucho