Virginia Gebert

Work History

Smith Protective Services Inc.

06.2018 - Current

Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Completed detailed incident reports to provide accurate documentation of security events for future reference.
Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
Managed crowd control during special events, ensuring guests'' safety while minimizing disruptions.
Assisted in the training of new security personnel, sharing knowledge and expertise to ensure a skilled workforce.

Souper Salad Restaurant

04.2016 - 06.2018

Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
Upheld company values by consistently modeling professional behavior for both new hires and seasoned team members alike.
Drove repeat business from loyal customers thanks to attentive service that went above-and-beyond expectations.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Bussed and reset tables to keep dining room and work areas clean.

Barnes and Noble College

01.2012 - 08.2017

Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
Restocked shelves and kept store displays attractive and organized to drive sales.