Oracle
Virginia Gower
Operations Management/Administrative Assistant
Havre,MT
Summary
Determined Administrative Assistant with success boosting productivity and streamlining procedures for organizations. Focused on supporting business management with developing and implementing successful operational and service policies. Well-versed in medical, educational, and retail practices, standards and regulations. Expertly balanced targets with resources and optimized long-term success.
Overview
7
7
years of professional experience
Work History
Assistant Manager of Operations
Dollar Tree Inc.
09.2024 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
Sales Coordinator
FGA Government Connect LLC.
03.2024 - 10.2024
- Collaborated with the sales team to develop customized proposals and product offerings for prospective clients.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.
- Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
- Improved overall efficiency of the sales department by organizing schedules, coordinating meetings, and maintaining accurate records.
- Developed and maintained relationships with key accounts and existing customers.
Manager of Business Development and Sales
GNC Franchise
03.2023 - 09.2023
- Successfully scheduled B2B sales appointments, ensuring all details were documented accurately and efficiently
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Generated detailed reports on sales performance metrics for senior management review, enabling informed decision-making regarding future strategies.
Senior Client Service Representative
Tmone
10.2020 - 06.2022
- Improved company reputation with effective problem-solving techniques during challenging situations.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered consistent results under pressure by prioritizing tasks based on urgency and importance effectively managing workload.
- Managed high-volume client portfolios, ensuring timely responses and accurate information delivery.
Appointment Scheduler
Cherry Hill Programs
01.2021 - 06.2022
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
Education
MASTERS IN BUSINESS MANAGEMENT - Human Resources Management
National American University
Rapid City, SD03.2024
BACHELOR OF SCIENCE (B.S.) - Business Management
National American University
Rapid City, SD01.2022
Skills
- Collaborative project development
- Workforce development
- Effective team leadership
- Technical expertise
- Regulatory compliance monitoring
- Meticulous attention to detail
- Service delivery optimization
Software
Salesforce
Microsoft Coud
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Deans List: B.S. Program 2023
President's List Masters Program 2024
Interests
Non-Profit Fundraising
Timeline
Assistant Manager of Operations
Dollar Tree Inc.
09.2024 - Current
Sales Coordinator
FGA Government Connect LLC.
03.2024 - 10.2024
Manager of Business Development and Sales
GNC Franchise
03.2023 - 09.2023
Appointment Scheduler
Cherry Hill Programs
01.2021 - 06.2022
Senior Client Service Representative
Tmone
10.2020 - 06.2022
MASTERS IN BUSINESS MANAGEMENT - Human Resources Management
National American University
BACHELOR OF SCIENCE (B.S.) - Business Management
National American University
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