Summary
Overview
Work History
Education
Skills
Timeline
Generic

Virginia Graham

Sumter,SC

Summary

To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Companion Caregiver

Comfort Home Health
10.2013 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Customer Service Representative

Sykes Call Center
04.2011 - 09.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with new service requests, payment inquiries and technical support.
  • Processed customer service orders promptly to increase customer satisfaction.

Assistant Bookkeeper

Bi Lo
04.2007 - 02.2011
  • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
  • Assisted bookkeepers in providing support documentation required for audits.
  • Filed invoices with processed checks to maintain orderly accounting filing system.
  • Performed data entry, paper filing, electronic archiving and used 10‐key and other machines and equipment to support office efficiency.
  • Created and maintained detailed, organized and timely records of transactions to support legal compliance.
  • Researched financial information discrepancies and documentation to verify accuracy and adhere to established procedures prior to processing.

Education

High School Diploma -

Manning High School
Manning
05.1982

Skills

  • Companionship and Emotional Support
  • Progress Documentation
  • Care Plan Assessment
  • Grocery Shopping
  • Money Handling
  • Customer Service Excellence
  • Customer Service
  • Active Listening
  • Conflict Resolution
  • Cashier Oversight
  • Service-Orientation
  • Records Maintenance

Timeline

Companion Caregiver

Comfort Home Health
10.2013 - Current

Customer Service Representative

Sykes Call Center
04.2011 - 09.2013

Assistant Bookkeeper

Bi Lo
04.2007 - 02.2011

High School Diploma -

Manning High School

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Virginia Graham