Summary
Overview
Work History
Education
Skills
Timeline
Generic

Virginia Grapes

Petersburg,WV

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Retail Sales Associate

AT&T
05.2021 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Helped the manager get the trades processed and shipped out.
  • Helped alongside of the manager with her daily tasks.
  • Opened and closed the store on my own.
  • Done scheduling when needed to be and done the Cash pick ups for Brinks.

Cashier/Receptionist Clerk

Yokums Vacationland
03.2020 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Tallied cash drawer at beginning and end of each work shift.
  • Operated cash register to record transactions accurately and efficiently.
  • Checked personal identifications during alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.

Restaurant Manager

Front Porch Restaurant
08.2013 - 11.2019
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Education

Medical Office Administration - Medical Office Assistance

Eastern WV Community And Technical College
Moorefield, WV
11.2015

High School Diploma -

Pocahontas County High School
Dunmore, WV
05.2005

Skills

  • Order Processing
  • Customer Service
  • Money Handling
  • Product Promotions
  • Sales Trends
  • Retail Store Operations
  • Sales Expertise
  • Store Opening and Closing
  • POS System Operation
  • Cash Register Operation
  • Teamwork
  • Relationship Building
  • Problem-Solving
  • Retail Sales
  • Customer Assistance
  • Conflict Resolution
  • Time Management
  • Transaction Processing
  • Flexible Schedule
  • Stocking and Receiving
  • Product Knowledge
  • Cash Handling
  • Point of Sale Operation
  • Upselling strategies
  • Attention to detail
  • Promotional events
  • Self-motivation
  • Sales goal achievement
  • Merchandise display
  • Reliability and punctuality
  • Multitasking capabilities
  • Positive attitude
  • Problem-solving abilities
  • Customer service excellence
  • Phone etiquette
  • Sales techniques
  • Returns and exchanges
  • Customer engagement
  • Computer literacy
  • Adaptability and flexibility
  • Organizational skills
  • Professional appearance
  • Active listening
  • Inventory management
  • Store Organization
  • Retail Merchandising
  • Payment Processing
  • Positive Customer Engagement
  • Sales Floor Organization
  • Friendly and Helpful
  • Staff Support
  • Meeting Sales Goals
  • Flexible Hours

Timeline

Retail Sales Associate

AT&T
05.2021 - Current

Cashier/Receptionist Clerk

Yokums Vacationland
03.2020 - 07.2021

Restaurant Manager

Front Porch Restaurant
08.2013 - 11.2019

Medical Office Administration - Medical Office Assistance

Eastern WV Community And Technical College

High School Diploma -

Pocahontas County High School

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Virginia Grapes