Virginia Haddox
COON RAPIDS
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Senior Manager, Technical Support
Arkray Usa
Minneapolis
05.2015 - Current
- Established effective communication channels between different departments within the organization.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Worked cross-functionally with teams in developing innovative solutions to complex problems.
- Identified areas of improvement within existing operations through process analysis.
- Facilitated team meetings and workshops to align on goals and strategies.
- Coordinated with IT department to implement new technologies and systems enhancements.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Training, and development programs to build high-performing teams.
- Conducted performance reviews and provided feedback to direct reports for career development.
- Teamed with cross-functional teams to achieve project milestones, .
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Proposed or approved modifications to project plans.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Associate of Science - Information Technology
Minnesota School of Business
Blaine, MN04-2013
Skills
- Performance appraisal
- Process improvement
- Change management
- Customer service
- Conflict resolution
- Team building
- Employee training
- Cross-functional collaboration
- Quality assurance
- Cross-functional communication
- Troubleshooting and problem resolution
- Mentoring staff
- Documentation and reporting
- Problem-solving aptitude
- MS office
- Active listening
- Schedule oversight
- Performance tracking and evaluation
- Schedule management
- Problem-solving abilities
References
References available upon request.
Timeline
Senior Manager, Technical Support
Arkray Usa
05.2015 - Current
Associate of Science - Information Technology
Minnesota School of Business
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